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-   -   Why did I agree to a 'Free' upgrade, now no BB access (https://www.cableforum.uk/board/showthread.php?t=33656959)

webcrawler2050 22-10-2009 12:33
Re: Why did I agree to a 'Free' upgrade, now no BB access
 
Quote:
Originally Posted by Super Josh (Post 34895246)
Ah, thanks for the suggestion Webcrawler :) That makes sense, I'll clear the cache down this evening.


Josh
No problems mate - let us know how you get on?

Super Josh 23-10-2009 12:45
Re: Why did I agree to a 'Free' upgrade, now no BB access
 
Well I cleared ou the browser's cache last night and did a little bit more investigation.

The problem is only with trying to launch google (either .co.uk or .com). All other web sites launch okay but trying google always takes me to the page with the registartion redirection link on it!!!!

If I do an nslookup on google and then just put in the IP address in to the browser then it launches okay.

Anyone have any ideas, cause it's got me stumped.


Josh

SnoopZ 23-10-2009 14:44
Re: Why did I agree to a 'Free' upgrade, now no BB access
 
Quote:
Originally Posted by Super Josh (Post 34895246)
Ah, thanks for the suggestion Webcrawler :) That makes sense, I'll clear the cache down this evening.


Josh
http://www.ccleaner.com/ is a great little app for doing that, and it's free.

Matth 23-10-2009 22:13
Re: Why did I agree to a 'Free' upgrade, now no BB access
 
If you have a router, have you reset that?
DNS proxying by some routers can have odd effects, also, test to make sure you have full speed - if you only have 1 megabit, then the modem configuration has not completed.

webcrawler2050 23-10-2009 23:00
Re: Why did I agree to a 'Free' upgrade, now no BB access
 
Quote:
Originally Posted by Super Josh (Post 34896078)
Well I cleared ou the browser's cache last night and did a little bit more investigation.

The problem is only with trying to launch google (either .co.uk or .com). All other web sites launch okay but trying google always takes me to the page with the registartion redirection link on it!!!!

If I do an nslookup on google and then just put in the IP address in to the browser then it launches okay.

Anyone have any ideas, cause it's got me stumped.


Josh
hmmmm - are you an ex NTL Customer?

Super Josh 26-10-2009 09:45
Re: Why did I agree to a 'Free' upgrade, now no BB access
 
Quote:
Originally Posted by Matth (Post 34896597)
If you have a router, have you reset that?
DNS proxying by some routers can have odd effects, also, test to make sure you have full speed - if you only have 1 megabit, then the modem configuration has not completed.
Matt, yes reset my router and checked download speed and it's around 16meg and I'm on the 20meg service. So looks like the config must have completed successfully


Quote:
Originally Posted by webcrawler2050 (Post 34896624)
hmmmm - are you an ex NTL Customer?
Hi Webcrawler, yep ex NTL. Does that give you some clues then?


Cheers,

Josh


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