Re: 20 meg? I think not.
 

But the OP isn't he is using speedtest to back up his claims

Re: 20 meg? I think not.
 

Yes but if he were to call in and speak to an agent they would/should use gamefiles or ever Fuller/Zen test files as our 2nd line will not entertain any other benchmark tests.

Re: 20 meg? I think not.
 

SO everything is fine then Moldova?.


Its top be expected to get such high and low speeds?.

Re: 20 meg? I think not.
 

No I would recommend that you call Tech Support so that the issue can be investigated further by one of my colleagues so use the numbers below.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Re: 20 meg? I think not.
 

I'd just like to clarfiy something - Moldova is basically saying speedtest.net is not a reliable way of diagnosing a fault, not that it's ok for you connection speed to be all over the place.

Re: 20 meg? I think not.
 

Correct a VM 2nd Liner will simply not take the speed test into consideration. There are a few reasons:

* Off network
* Results depend upon; server load, ransit, routing, switching.

Speed tests NEVER EVER give bang on results.

Re: 20 meg? I think not.
 

this is something techs hear a lot too

tech - are you sure that there is nothing else using your connection whilst you do this test
customer - absolutely positive
tech - are you really sure?
customer - well, other than my sister on MSN video conferencing with her friends and that illegal movie I'm downloading in the background - no there's nothing using my connection
tech - AAaaaarrrgh.....

Re: 20 meg? I think not.
 

OR Better still

TECH: Are you using P2P / torrents or any other machine?
CUSTOMER: Nope
TECH: Aare you sure?
CUSTOMER: Well I've got 3 machines sharing with one used for downloads.
TECH: Doh!

Re: 20 meg? I think not.
 

At 0.25p a minute phoning Virgin help and waiting 30 minutes will cost me £7.50 thats before I get through to them thats £15 an hour to listen to (rubbish) music so what do I do, I get free landline calls but not 0845 where the company makes money out of me calling them.


Yeh guys im really sorry but im that thick that I test using torrents running full and with my router on...............some of us have a little bit of intelligence PLEASE dont put us all in the same class.


Ill try and get in touch with Mr Patel at the weekend and see if I can get this sorted.

Re: 20 meg? I think not.
 

Do you not have a virgin landline?

That last bit made no sense..

Re: 20 meg? I think not.
 

It sounds like he is talking about a mobile phone contract which provides free national landline calls but not to premium numbers.

Re: 20 meg? I think not.
 

I'm assuming so too..

Re: 20 meg? I think not.
 

If you took a phoneline with your broadband you usually get a better deal, plus you get free calls if a fault arises, all you need do is never connect the handset except when required.

I often advise people to ask about a deal when they complain about call charges.

Re: 20 meg? I think not.
 

I put some info inthe little bit of info under my name .

No I dont have a landline from them nor a tv service I had a landline from them a long time ago and it was terribly getting billed for times when the phone should have been free, Im quite happy with freeview so dont need the tv service from virgin.

The only service I have is broadband which I have had for about 8 years at one time it was the best in the country and I would have stood tall to tell anyone that but not now especially this year and last I have had nothing but problems.


I need to phone cs but when I do so I will be using a mobile phone NOT a virgin mobile which has free minutes but NOT 0845 numbers, I dont see the point in spending £20 a month for a landline when I can get 600 minutes with a mobile contract for the same price.



Moldova you get a good deal for a few months then it goes back up to normal price if I consider getting a phone line it certainly wont be with virgin.

Re: 20 meg? I think not.
 

Bit extreme to be honest... I won't be helping no more.