Cable Forum - You owe us four hundred quid......pay-up now..?

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Billing Issues (https://www.cableforum.uk/board/forumdisplay.php?f=34)

- - You owe us four hundred quid......pay-up now..? (https://www.cableforum.uk/board/showthread.php?t=33656409)

Re: You owe us four hundred quid......pay-up now..?

I was going to help, but...yeah it is very difficult to read and I feel I need to read again to fully understand, but it hurts my eyes! :)

I'm willing to give the OP another chance if he/she types a quick legible post and explains a little better please... :)

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by bb7crap (Post 34885971)

Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though..:( more like 500k....:) Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.:dunce:

Hopefully this reads better and adequately captures the sentiment:

Back in October last year at my house in Manchester, I had cable-TV a VM phone-line and 20Mb BB. I moved to a flat in the local area and wanted to transfer my services, so I called VM and notified them of my change in address. Everything was fine with my subscription (V+, HDTV, 20Mb BB and landline) until around May this year when I switched on the TV to find that the majority of channels carried a notice "Please phone customer services."

I checked my phone line and the cable modem which were both off, just like the TV service. I knew I wasn't in arrears with my billing and thought there must be a fault so I waited a while but the service didn't return.
I dialled 150 and got through to VM who informed me that there was an outstanding balance of about Â£400 from 2001/2002, on an account at the address of the flat I'd moved into. I tried to explain that I'd only recently moved to the flat and had transferred my services from my previous address, and that I'd never lived there at any point in the past.

I've now spoken to various people at VM (including supervisors) to try and sort this out, but they all tell me I need to pay the Â£400 outstanding at that address or my services will not be restored. I don't owe VM 400 quid, never did and I'd rather fall on my sword than pay them money I don't owe.
Despite trying to reason with them VM wouldn't listen to me and I was getting nowhere, so In the end, to avoid committing Hara-kiri, I had to leave their ridiculous practices with them and take my business elsewhere.

Even though VM are as useless as a plastic fireguard (and much as I hope ol' Branson goes to hell backwards in a handcart,) I really want the 50Mb BB so I thought I'd see what happened if I tried setting up a fresh subscription. I received an e-mail asking me to contact them on Monday, which I did, and they now apparently have absolutely no record of my address... errr, how retarded is that? What a bunch of muppets, give me strength!

My postcode is ***1JR so if you read this VM dudes, get me installed pronto... like this week (if you can, pleeeease!) I assure you I dont owe you Â£400 and all you'll need to do is flick a switch because I have a v+ box and my old modem. I do want the 50Mb BB and the VM phone-line as well though, but that's it! (I dare say I'll treat me self to some bling with the Â£400 I don't owe you, innit.)

P.S. I probably don't want this erroneous Â£400 rearing it's head again. Does anyone have any suggestion as to what I might do to ensure this doesn't happen?

Any help and advice would be very much appreciated.

Thanks,

Steve

Re: You owe us four hundred quid......pay-up now..?

Over to Digital Fanatic.

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by Pepperdog (Post 34887563)

It sounds like to me a simple mix up - has this been transfered accross from your old address? Maybe one of the VM CS guys could shed some light BenMcr should be able to offer more assistance, than most

Re: You owe us four hundred quid......pay-up now..?

Obviously without any access to the account itself I can't say for definate what is going on.

Generally debt linking has to have something - time at that or another address, surname, Date of Birth - that matches the account with the debt on before it is linked and services restricted.

There should be notes on the account explaining how the debt has been linked and for what reason. If the OP can prove that these methods of linking are false then everything will be resolved. If the agents the OP speak to can't work out what is going on there is an internal office - Consumer Underwriting Service - that can be contacted for clarification

Although on the flip side there are occasions where a linked debt isn't actually for the address where the services are - it's just that moving house has triggered a debt search on the computer system

Virgin have worked out that there are A LOT of people that owe ntl money from old addresses. Just because ntl were bad at chasing, doesn't mean Virgin are going to be. Also although a debt may roll of a Credit file in 7 years, doesn't mean that it is wiped completely

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by BenMcr (Post 34887666)

Maybe, the OP could PM you his account number etc and you could "clarify" his sitatuon?

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by Sephiroth (Post 34887514)

You all got that message, didn't you?

Yes i did including the idiot bit :rolleyes:

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by webcrawler2050 (Post 34887673)

Maybe, the OP could PM you his account number etc and you could "clarify" his sitatuon?

If that needs to happen I would suggest that he contacted the Mods/Admins on the forum here who have contacts

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by BenMcr (Post 34887748)

If that needs to happen I would suggest that he contacted the Mods/Admins on the forum here who have contacts

Sounds like a plan, the OP contact a mod, with your account number and details and they might be able to get a reason and or the issue sorted..

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by webcrawler2050 (Post 34887764)

Sounds like a plan, the OP contact a mod, with your account number and details and they might be able to get a reason and or the issue sorted..

That would require the OP to return and read this thread which they haven't since the very last post they made in this thread.

Re: You owe us four hundred quid......pay-up now..?

Quote:

Originally Posted by Maggy J (Post 34887766)

That would require the OP to return and read this thread which they haven't since the very last post they made in this thread.

He got serious disrespect, didn't he?

Re: You owe us four hundred quid......pay-up now..?

dont be so rude you idiot..?

He sounds like he could be a relative of mine :D, eeh why think rationly about stuff when you can just rant and rave.

Re: You owe us four hundred quid......pay-up now..?

The odd thing is that his debt would have expired after six years. If the debtor has not made any significant attempt to recover the amount owed and clearly they haven't, as they would have known who owes the money, it should no longer exist.

Re: You owe us four hundred quid......pay-up now..?

It all depends what you count as 'significant attempt'.

Even then, although if for any reason a company may not have chased the debt - which means it cannot be chased further or count against a credit file, I can't see how it disappears completely within the company you owe it to

So although they couldn't ask for it back if you didn't have any further dealings with the company, if you take up a new agreement it would count

Re: You owe us four hundred quid......pay-up now..?

True enough, the original company are well within their rights to refuse a service for a previously unpaid debt, but after 6 years they cannot enforce it via the courts unless they can prove they have contacted you and you have not responded.
One answered phone call or letter responded to is enough.