Re: restriction
 

In all honesty rajeffery, if the above response is indicative of your dealings with VM I'm not at all surprised you are not happy with the outcome.
I imagine that most people who read your first post had a certain amount of sympathy for your situation, I certainly did/do, but the underlying hostility in your response to Ben makes any empathy for you quickly disappear.
I'm sorry for any disabilities you may suffer from, but that doesn't entitle you to "special" treatment,:shrug:

Re: restriction
 

Pay your bill and all will be fine, don't pay your bill and the phone is cut,

Its that simple really.

This happens to us all if we don't pay our bills why should it be any different for you.

Re: restriction
 

Can I ask people to stick with the facts of this case, and that is that the OP has gone into arrears and needs the phone for emergency purposes

Question for one of the techies, when a BT phone is in this situation you can still dail 999, is this the case with VM phones? If so then the emergency connection is still there and the only problem here the late payment as VM or BT are not responsible for lifeline equipment. Surely as well with lifeline paying the bill should be an absolute priority...

---------- Post added at 09:43 ---------- Previous post was at 09:35 ----------

For other users info LIFELINE is a system that alerts a 24hr remote monitoring station via a telephone line when a panic button is pressed. It is also a private company and not part of the emergency services

Re: restriction
 

If the phone's there for emergency purposes, would a BT Basic landline not be more suitable? Cheaper at about £13 every 3 months.

Re: restriction
 

I suppose that depends if they have a BT line there, isn't install 120ukp?

Re: restriction
 

Yep over £100 for install now and as far as I know if it's listed as redcare then the line is not cut off unless it's very necessary and when restrictions are in place you can still dial certain emergency numbers.

Re: restriction
 

Hi everyone.I think the point is this lady is so disabled by her condition at times that she is unable to deal with the contingencies of life..It might also be nice if we also wonder how she was spoken to by which operative of VM that makes her feel this way?After all despite most of my good experiences of dealing with CS I've been spoken to quite rudely by a couple of them.

Yes she was rude to Ben but it might just be that she is just finding more of the behaviour she has experienced from VM CS in some of the remarks made here.Especially as I've noted a complete absence of the smileys we usually employ to cover the lack of body signals..

Agreed the VM staff who give their time here are of a very high calibre BUT not every VM employee is.

Can we please cut this lady some slack and see if we can help her? This is a help site for those who have no where else to turn to and WE are usually big enough to rise above it.

Re: restriction
 

:clap: Well said Maggy :clap:

Re: restriction
 

Yes 999 can always be dialled from a VM line during a temporary restriction.

If however the bill remained unpaid and a full disconnection took place (usually at least a month or two later) then obviously that would no longer be the case

---------- Post added at 10:18 ---------- Previous post was at 10:13 ----------

I did say the end of my first post

which to be honest is the only help anyone working for Virgin CAN give. That is the only option, and if Virgin have already said no to that then there IS nothing else.

The restrictions are all completely automatic, and the payment extentions will only be granted if the account meets the criteria.

---------- Post added at 10:22 ---------- Previous post was at 10:18 ----------

Also, and I am sorry to go on about this, but a payment 8 days late -as the OP says it is - would not be late enough to restrict the services!

Re: restriction
 

Agreed,which means there is more to this than meets the eye BUT it still doesn't mean we can't find a way surely?

Also my post wasn't directed specifically to you Ben because I know you are one of us who goes more than the proverbial mile to help others.It was at some of the somewhat unsympathetic comments in the thread as a whole.:) :hugs:

Re: restriction
 

I don't know to be honest - it certainly isn't anything Customer Services or Credit Services would be able to do, above and beyond the payment extention. The system would just not allow it, nor would the policy - because of the buffering already inbuilt in the normal billing cycles (and not because VM don't care)

Even the 'high level contacts' might struggle in doing anything, as even they are bound by the accounting rules for late payment as far as I'm aware.

If there was something definate, I would have mentioned it ;)

Re: restriction
 

People have attempted to help her, with a somewhat negative response. Im afraid I get the impression posted earlier that she seems more interested in classing VM as evil simply because they will not make her a special case.

IMO, if she has the ability to sign up to a web forum and post then she has the ability to pay her bill (even using online billing).

Re: restriction
 

I do agree with that, I think your pretty much on the money..

Re: restriction
 

OK fair enough.

---------- Post added at 12:37 ---------- Previous post was at 12:36 ----------

Depends just how disabled she is..but there I've asked and been told why no one can help..:)

Re: restriction
 

if the landline has been restricted to incoming only, then yes the OP can still dial 999

Well, she can't be "that" disabled as she can type and use a mouse, etc..