Re: Dudley Closing
 

Well considering Virgin Media's well known generous,caring and supportive treatment of its staff in the past :rolleyes: why am I am not surprised that they only pay minimum redundancy.

Re: Dudley Closing
 

Very few pay good redundancy packages out nowadays because the legislation in place gives them the leeway to do so and it would not matter which party was in power because they all want to placate their businessman friends.

Re: Dudley Closing
 

I agree, anything to make the rich richer, unfortunately so much of the world to-day seems to be driven by greed in one form or another. :(

Re: Dudley Closing
 

I dunno how many times ive said this already on this site but we live in a capitalistic society run on greed. You can not expect a company wanting to make money to give anyone more than they need to in ways of pay offs . IMO it would be poor business. I am sorry for those losing their jobs and wish things were different but unfortunatly it isnt

Re: Dudley Closing
 

Well to be honest its the only way to save money really and keep the business going.

Sky,T-Mobile and 118866 are using foreign call centres now and some companies are reducing opening times and closing sundays and public holidays to save money.

And with T-Mobile planning to sell up,thats not looking good either. 3 are looking to take over it and they will definately reduce staff, they will then increase the cost of the lease in 2014 for Virgin Mobile, and then Virgin Mobile will shed more staff so that the extra costs arent carried to the customer.

Here is a list of companies using foreign call centres:

Hutchison 3G (UK and Ireland) (Indian)
Tiscali (Indian)
British Gas (Some selected services) (Indian)
Sky (Indian)
Barclays general customer service (Indian)
Orange Pay as you go (Inidian)
BT (Indian)
Abbey National (Indian)
Virgin Mobile (Late evenings and sundays) (South African)
E-On (Limited services only) (Indian)
Vonage (USA possibly Mexico)
Virgin Media (Indian)
118866 Directory enquiries (Philipines) (Evenings)
Sipgate (Germany???)

I think the Halifax uses them too, I've heard a few Eastern European voices a few times I've rung.

And I think Procter and Gamble uses some for certain brands. They even outsource manufacturing from other countries,products such as Olay are being manufactured in China and products such as Camay and Fairy bath soaps are being made in Mexico, and pringles in Belgium. Why they do this is just crazy! Because they make all these different products across the UK and then all around the world and then they wasting money on shipping them around! Maybe they think they are being fair by spreading employment across the world, who knows! Its madness to me! American brands,sold in England manufacturered in China! LOL

Re: Dudley Closing
 

I feel sorry for anyone to lose their jobs, and the annoying part is, EVERYTHING seems to be moved to India, And that does annoy me.

No matter how much training you get, India cannot solve a problem at home, you speak to these people, and they cannot understand a word you are saying, so what is the damn point.

Re: Dudley Closing
 

http://news.bbc.co.uk/1/hi/england/w...ds/8038571.stm
Ha, don't make me laugh, that's an oxymoron if I ever did hear one!

I can assure you I have already written a letter of complaint to Virgin Media expressing my distress at the continued closure of their precious British call centres:
Although the response I received was from someone obviously towing the company line, they signed with a British name, so hopefully I cheered him up...unless it was a false name of course.

Re: Dudley Closing
 

I'm also a Dudley call centre staff, who's about to be turfed out on the street by Virgin Media, the whole thing has really depressed me, I've been there 3.5 years, but the last 2 years my health has deteriorated, I don't have the best medical history going, so I can't see anybody wanting to offer me a job anywhere else, so the chances of me loosing my house are very likely, and do Virgin care, yeah right!

Re: Dudley CSC Job Losses
 

Thread title amended as Dudley isn't actually closing.

Re: Dudley CSC Job Losses
 

Sorry, I probably misheard the Radio 4 news.

Re: Dudley CSC Job Losses
 

It is depressing but I am taking the stand that one door closes and another one opens, thank you to everyone for your support and help, you can be sure this king will stick around.

Re: Dudley CSC Job Losses
 

VM don't pay only statutory.

Depending how long you've been there will affect what policy you are on and what you receive.

If you joined VM after Feb 2007 then you will get:

Less than 18 months 2 weeks' salary

Between 18 months and 3 years 1 month's salary

Between 3 years and 5 years 1½ months' salary

Re: Dudley CSC Job Losses
 

WOW they are really pushing the boat out.

Re: Dudley CSC Job Losses
 

Like I say, that's for anyone who joined after 2007.

People on exntl and exTW policies are much better, again depending how long you've been there.

What do you expect, a golden handshake after 12 months.

Re: Dudley CSC Job Losses
 

There is a big gap between what they will get and a golden handshake.