Re: Installation costs
 

Moldova is correct although the modem's do have a choice of 4 downstreams

Re: Installation costs
 

They would also work more efficiently if they were allowed to use all 4 downstreams.

Re: Installation costs
 

And normal people are incapable of setting that huh?

But to be honest with you VM engineers have been pretty lousy from my experience with them, one came to check the wall box in the room, I went to get my cup of Tea and came back up to find him on my PC checking my Network Settings.

He got an ear bashing for that so did someone on the phone, he did get fired for that, but out of the 5 engineers ive seen since VM took over... they have been useless.

Which is why I would prefer to set my own settings.

Re: Installation costs
 

I was thinking the same thing plus the modem gives the option for 4 upstream channels aswell

Re: Installation costs
 

Do you have access to the street cabinet and also are you trained to work in the street cabinet, if the answer is no, which it will be, then you require a engineer to attend.

I am not being sarcastic by the way as the above is the reasons why an engineer attends.

Re: Installation costs
 

Ahhh its a street cab now :P

I thought it was the modem...

If street cab he doesnt need to come into me house does he (or she) :P

Re: Installation costs
 

They have to check the power levels with a meter in your house and then adjust where necessary in the cabinet so access to your property is required or no installation can take place.

Re: Installation costs
 

If the modem is OK then no he wouldn't need to go to the cab, been as your not a tech you wouldn't know so I think Moldova is correct, the levels would have to corrected at the cab and then the tech would have to check the levels and connection in the house so he would need access to the house

Re: Installation costs
 

Being as I have a MCSE, A+, N+, BSc Software Engineering and own my own shop. Yeah I do believe I have an idea :P

To be honest I just dont trust VM staff to do a great job.

An example.. Tonight on virginmedia.support.broadband

One person has had a problem since OCT/NOV last year, and when asked about their ticket status, the tech support said "I have no new information". (thread title - F000936109. update)

That is why I would want to do it myself.

Re: Installation costs
 

So say you do it yourself and for whatever reason it doesn't work as it should. Going to blame yourself or you going to blame Virgin?

Re: Installation costs
 

No I wouldnt blame them of course. They would still have to do the cabinet outside, but inside I can set the modem no problem :P

Just dont like the incompetence that creeps in, I pay for a service I should at least get some competent support in any form.

Re: Installation costs
 

It does not matter what qualifications you have as the requirement is for a engineer to to install 50Mb for the reasons above, and all Virgin say is no £80 no 50Mb.:D

Re: Installation costs
 

Of course they will say that, because VM are penny pinchers.. lets be honest about it.

We all remember their attempt at £1 per minute support from India once upon a time :P

Re: Installation costs
 

Without the relevant equipment you would not be able to set it up thats why access to your property is required.

---------- Post added at 23:06 ---------- Previous post was at 23:05 ----------

25ppm actually and credited back if it was a Virgin issue.

Re: Installation costs
 

Equipment? :rolleyes:

Not that hard to log into a modem and change settings :P But it should be made more difficult, so that people cant help people steal broadband by cloning MAC addies and uploading docsis files via a emulated TFTP server.