Re: Treating old customers equally the same as new?
 

Hi broadbandking,
As you said, “He's paid to help you not to take abuse or to be shouted at� (not worked out how you do the quote thing yet), if he had been helpful in anyway or explained things simply like BenMcr did in a previous post then there would have been no raised words. At the end of the day we are paying his wage. Ziggycat in his post stated, “I can honestly say the rep I spoke to was just outright hostile� I wouldn’t say the rep I spoke to was hostile but would say very flippant. When I have a problem and phone VM I would just like to be treated as though my custom and loyalty was important to them, we all pay a fair price for what I think is a good service, its just some areas need improvement.

Re: Treating old customers equally the same as new?
 

Just don't see the point on shouting at them but we will have to agree to disagree

Re: Treating old customers equally the same as new?
 

Ziggycat, I read your post with great interest, as like you I was a loyal cable customer ever sine the Telewest days. Just like your good self, I left under the same cloud, and never regretted it at all, as we now have 31 H/D channels, with a lot more films as well, cheaper phone and cheaper Net deal, only wish we had done that a lot earlier. ;)