Cable Forum - 20Mb broadband speed and router problems

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- - 20Mb broadband speed and router problems (https://www.cableforum.uk/board/showthread.php?t=33643085)

Re: 20Mb broadband speed and router problems

Quote:

Originally Posted by moaningmags (Post 34698527)

Support are there from 8am - 10pm. They answer in the newsgroups in reply to your post.

Thanks Mags I always forget to put the times.

As Mags said you will get an answer in the newsgroup.

Re: 20Mb broadband speed and router problems

I just got a reply from the techincal support team and the downstream level -12dBmV is a problem.They will arrange for an engineer to come round etc

Many thanks to everyone ..i have learnt alot in the last few days!!

Re: 20Mb broadband speed and router problems

Quote:

Originally Posted by faze (Post 34699223)

Let us know how you get on;)

Re: 20Mb broadband speed and router problems

A technician was supposed to come last week but never turned up because they beleived it was an area fault??

Anyway they arranged another appointment and a technician turned up today
He just made a few checks and said everything was fine.Then he used speedtest.net to show that i had a speed of 19Mbs.I told him that I didn't think that speedtest and I get dowload transfer rates of max 1.4 Mb/s from the virgin media mirror site but he said that you can't go by the transfer rate.I think im being fobbed off but i'm not sure ..I just did a test with thinkbroadband and it gave me a speed of 12Mbs!!

I asked him about my -12 download power level and he said he couldn't do anything about it and a network engineer has to do something on the outside boxes.He said he would get a network engineer to do that but i'm not sure if that will actually happen!!