Re: Weird V-Box Problem
 

For help with your TV or Phone and for Internet Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.


Customer Services

Call 150 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.

Just the usual numbers.

Re: Weird V-Box Problem
 

ah those numbers i c. yeah thats what i do, more often than not its a fault + i dial 151 + end up bein put through 2 india.

i can count on 1 hand the number of times i get a british voice when i get through to faults.

Re: Weird V-Box Problem
 

Maybe it's the time you call? I presume the Indian call centre is used as a overflow once the UK call centres are full? I usually ring about 2-3pm and usually speak to a British person.

Re: Weird V-Box Problem
 

They'll probably tell you to reformat the hard drive. You'll lose all recordings so you might want to try archiving any recordings you don't want to lose before that.

If you decide to go ahead with the reformat, this is how you do it. You need to do all this using the remote, not the front panel buttons.
1) Press the Home button.
2) Press and hold the Play/Pause button until the display says E-00.
3) Press the V+ or TVDrive button. The display will say E-01.
4) Press the ch- button 4 times. The display will say 'hdd4'.
5) The V+ will then begin the reformat, and the display will say 'rft'. This may take up to 5 minutes. Afterwards the V+ will reboot normally.

If you get in a muddle when pressing the buttons, press RESET, let the box reboot, then try again.

:p:

Re: Weird V-Box Problem
 

thx harmitage :)

Re: Weird V-Box Problem
 

Just thought i'd update on my situation, I contacted vm and they said they couldn't send anyone out and I was to wait a few days before calling back to try again but since then I haven't had the problem with my box and it's sorted itself out.