Cable Forum - Have you been STMd incorrectly?

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Have you been STMd incorrectly? (https://www.cableforum.uk/board/showthread.php?t=33639851)

whydoIneedatech

12-10-2008 22:31

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by Fatec (Post 34652863)

Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they ;)

Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.;)

Gary L

12-10-2008 22:50

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by Fatec (Post 34652863)

Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they ;)

I was going to say that! :)

Fatec

12-10-2008 22:50

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by whydoIneedatech (Post 34652865)

Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.;)

Which is fine...if you manage to get through to a rep who actually listens and cares, problem is..a hell of alot dont and will just send a tech out ;)

Gary L

12-10-2008 22:51

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by whydoIneedatech (Post 34652865)

Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.;)

How many times have people phoned up for you to tell them they have been STMd, and then they say what's STM?

xspeedyx

12-10-2008 23:22

Re: Have you been STMd incorrectly?

Thats strange the amount of people that complain about faults NOT sending out techs

Gary L

13-10-2008 11:04

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by darthlinux (Post 34652893)

Thats strange the amount of people that complain about faults NOT sending out techs

It wasn't that long ago when they were reluctant to send a tech out to you, and even advised you that if there wasn't a fault you would be charged. (or was that BT?)

now they just send a tech out for almost anything you phone up about.

Chris

13-10-2008 11:14

Re: Have you been STMd incorrectly?

Well, I have started using BitTorrent as an alternative to the BBC iPlayer, because the BBC *still* hasn't released an iPlayer P2P client for Mac and their streaming service is a joke.

So, the amount of data I download on my connection has shot up in the past few months. However, I'm on the Virgin.net ADSL service and I've not managed to find any information about what sort of traffic management or shaping they may perform on ADSL. I have therefore voted 'I wouldn't know'.

Does anyone know ... ?

Gary L

13-10-2008 11:22

Re: Have you been STMd incorrectly?

Quote:

STM has an extremely low fault rate, far less that any other technology in use on our network and it's benefits have allowed us to offer 4-10mpbs upgrades across the customer base.

I think he's confirming that the reason for STM is so that they can enroll more customers.

Quote:

Those who have been effected by incorrect triggers are few and far between but we will always raise them as soon as they are reported and get their profiles reset back to full throughput.

Quote:

We are unable to "unmoderate" you and we are also unable to tell how much you have downloaded or uploaded until 8am the following day.

Difference of opinion there. if you are STMd incorrectly you have to wait till it's over and it will be removed itself anyway. there is no resetting back to full throughput by support at all.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------

Quote:

Originally Posted by Chris (Post 34653039)

Does anyone know ... ?

Doesn't ADSL side of Virgin limit you to 80kbps for a few days if you hit a set limit?

Chris

13-10-2008 11:25

Re: Have you been STMd incorrectly?

I don't know - but seeing as ADSLmax on line only runs at a max. of about 2meg I quite possibly wouldn't notice if I got limited to 80kbps ....

Gary L

13-10-2008 11:33

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by Chris (Post 34653059)

I don't know - but seeing as ADSLmax on line only runs at a max. of about 2meg I quite possibly wouldn't notice if I got limited to 80kbps ....

Quote:

For the small number of customers who constantly download excessive amounts of data (around 2% of our customers), our traffic management solution will temporarily set download speeds to no lower than 80Kbit/s. This limit is applied daily, 4pm until midnight, for one week.

Even for the small number of customers whose service is traffic-managed there is a limited impact. At 80Kbit/s a customer has full use of their browsing and email capability, and can still download around 8 music tracks in an hour.

80kbit/s is just a little faster than dial up in the olden days.

http://www.virgin.net/helpme/broadba...s_traffic.html

Chris

13-10-2008 11:38

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by Gary L (Post 34653073)

80kbit/s is just a little faster than dial up in the olden days.

http://www.virgin.net/helpme/broadba...s_traffic.html

80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K. ;)

dilli-theclaw

13-10-2008 11:46

Re: Have you been STMd incorrectly?

My ADSLmax virgin net runs at about 6mb when I'm not being stm'd,

I do find my line stm'd constantly between 6 and midnight. But then that's due to the amount I download so in my case it is being applied properly.

What I dont' like is the application throttling.

I have to keep playing with my newsgroup readers' port setting to get my full speed.

Gary L

13-10-2008 11:48

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by Chris (Post 34653077)

80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K. ;)

Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s :)

80kbit/s is just a little faster than dial up in the olden days.

Chris

13-10-2008 11:59

Re: Have you been STMd incorrectly?

Getting bits and bytes confused - the page you linked to is talking about kilobytes, not bits. Honestly, they are not slowing people down to dial-up speeds. ;)

Gary L

13-10-2008 12:06

Re: Have you been STMd incorrectly?

Quote:

Originally Posted by Chris (Post 34653089)

Getting bits and bytes confused - the page you linked to is talking about kilobytes, not bits. Honestly, they are not slowing people down to dial-up speeds. ;)

No, it's true read it.
If it's wrong then by your reckoning 512kbit/s is 3Mb :)

Quote:

To ensure that all customers receive the appropriate level of service at peak times we will limit customers who have downloaded an excessive amount of data during a one hour period of the peak time frame. These customers will be limited on a one off basis to 512Kbit/s for the remainder of the peak period for that day. The peak period is from 4pm to midnight during the week and 10am till midnight at the weekend.

For the small number of customers who constantly download excessive amounts of data (around 2% of our customers), our traffic management solution will temporarily set download speeds to no lower than 80Kbit/s. This limit is applied daily, 4pm until midnight, for one week. In the same week during off-peak periods our traffic management solution will automatically reset download speeds back to their full speed and no traffic management will be applied.

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