Cable Forum - Internet cutting out

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Internet cutting out (https://www.cableforum.uk/board/showthread.php?t=33639805)

whydoIneedatech

12-10-2008 22:18

Re: Internet cutting out

Quote:

Originally Posted by NoXiD (Post 34652745)

i havnt tried a direct connection yet, but i have tried 2 different routers, and both have the same issue, the lights on the modem stay on (ready on, sync on), but when i get disconnected i cannot get the router to renew IP, or get an internet connection.

i will try a direct connection when i can, it difficult atm with multiple users needing access.

thanks

---------- Post added at 20:04 ---------- Previous post was at 20:00 ----------

actually, just as i posted that, i lost connection again, and the modem Ready light was flashing.

The Sync and Ready light must both be on with any Ambit modem when online, if te ready light goes off then the is an issue with the Virgin connection, be it between your property and the green cab or the green cab and the uBR, now it is down to CSR to recognize that the is a problem so you will have to keep calling and also check with your neighbours to see if they are having similar problems and to call in.

char22

13-10-2008 06:55

Re: Internet cutting out

we phoned them up last night, after losing connection for over an hour,they said theres no problem in our area , so there gonna send an engineer round to look at our equipment. i told them there have been others that have had this problem but so it can't be my epuipment but they are still gonna send the engineer round

NoXiD

13-10-2008 11:26

Re: Internet cutting out

Thanks, but that time was the first time the Ready light started flashing. all other occations the lights have stayed on and i had no access.

i will monitor the connection, as i seem to lose connection at around the same times every day, i hope there is a pattern that VM can work out.

This is a really strange problem that i hope to sort out soon

zer0	14-10-2008 16:26

Re: Internet cutting out

Quote:

Originally Posted by truey2k (Post 34652630)

I've had random cut outs all weekend for about 10 seconds at a time but no issues in my area according to vm status page (Essex).

truey2k

im in the same area and after rebooting the STB today im experiencing connection drops every 10 seconds aswell

seems its just usenet, http downloads seem fine

whydoIneedatech

14-10-2008 18:19

Re: Internet cutting out

Quote:

Originally Posted by zer0 (Post 34653920)

im in the same area and after rebooting the STB today im experiencing connection drops every 10 seconds aswell

seems its just usenet, http downloads seem fine

As you are on a STB what speed are you supposed to be on as even the Samsung max's out at 6mb

N3il	14-10-2008 23:43

Re: Internet cutting out

Im having a problem with this too, tonight was really bad, been playing cod4 with some torrents running too, and disconnected about 10 times in the last two hours. Can someone check these for me? :

Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 40.3 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2

Modem is ntl 250 and its 20 meg service

D.Casey

15-10-2008 01:52

Re: Internet cutting out

Quote:

Originally Posted by bo-peep (Post 34652776)

i've been getting the same problem for months and all they say is that there are no problems in my area.i do keep checking in here to see of any problems but there never are so assumed that they might be right for once.sometimes i can go weeks with no problems then they start up again.in the past when i've rung them they say 'if you have problems then don't do anything but ring us straight away'.by the time you get to speak to somebody you have the connection back and 9/10 the sync and ready lights are solid-they say it isn't a problem if they're on.

There seems to be alot of problems in the Grimsby area atm, myself & lots of others are having major problems. (work due to be carried out soon).

Sent you a pm.

whydoIneedatech

15-10-2008 06:31

Re: Internet cutting out

Quote:

Originally Posted by N3il (Post 34654205)

Absolutely spot on, you are either being STMed or the is a fault elsewhere.

paul_hadley

15-10-2008 13:11

Re: Internet cutting out

I had the same problem that truey2k mentioned.

Then it just cut out altogether on Sunday night.

So I left it and when I got home on Monday evening it was all back up and running (it was reporting it had been connected for about 20 hours so it must have come back up in the early hours of Monday morning).

I haven't been getting the 10 second dropouts since either.

I wonder if Virgin just took down the broadband service for an hour or two on Sunday night to fix the dropouts problem?

Anyway, it's all fine for me now.

Interestingly when it was completely down the cable modem status page (through the IP address) said I was denied access to the Virgin Media network.

And something else strange I noticed - I think the MAC address of my cable modem must have changed as the one I had saved away on my wireless router for the cable modem was completely different.

N3il	15-10-2008 15:12

Re: Internet cutting out

Quote:

Originally Posted by whydoIneedatech (Post 34654267)

Absolutely spot on, you are either being STMed or the is a fault elsewhere.

Randomly a virgin engineer knocked on the door today to say they were fixing a tv problem locally and did we have any issues. I asked him about the broadband fault and he said there was an error and they are working on it, temporarily have set the signals very high apparently so we have some service, and hopefully will be fixed at the end of the week

Just ran 100 pings to www.bbc.co.uk and had 10% packet loss :( No cod4 for me tonight i guess. :mad:

zer0	15-10-2008 16:50

Re: Internet cutting out

Quote:

Originally Posted by whydoIneedatech (Post 34653984)

As you are on a STB what speed are you supposed to be on as even the Samsung max's out at 6mb

2mbit, getting some website timeouts today that on reload work fine

mhatter67

15-10-2008 20:16

Re: Internet cutting out

The are faults current on VM faults page for internet and accessing email addresses ending ntlworld. check the VM status page for more updates click here

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