Cable Forum - Why does this happen ?

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Why does this happen ? (https://www.cableforum.uk/board/showthread.php?t=33639769)

cook1984

12-10-2008 00:54

Re: Why does this happen ?

Quote:

Originally Posted by Lee_wolves (Post 34651808)

The problem also isnt just my connection .. It also happens to 2 neighbours and also my brother-in-law who lives approx 100 yards away from myself , tonight we were on the phone and within seconds we both lost our connections at the same time and then funnly enough we both regained them within a minute of each other at approx 10.20pm.

Also its not random , its approx the same time each evening 6.30pm till 10pm for myself and some VM neighbours.

Do you know for sure it doesn't happen at other times?

Could be something like a power issue at the green box or the UBR end or something. Maybe even just water getting into the box.

Joxer

12-10-2008 01:36

Re: Why does this happen ?

As broadbandings says - looks like a noise issue, keep phoning tech support until you get someone who knows what they are doing and will check the relevant tool.

Lee_wolves

12-10-2008 11:31

Re: Why does this happen ?

update :
First off the tip to use Newsgroup Support was awsome.
I have got more help in 1 day than in 1 year ..
Apparently its a known issue and is now being looked into , Ive finally got a refrence number and have the engineers on the case.

Good bye to VM's Fonejacker Call Centre , Ill be using the Newsgroup in the future (those guys on the NG's know their stuff) , though i have to admit apart from this problem with loseing connection 6 till 10 i rarely have other issues.

Thanks to all who helped me with this problem , I shall surely troll these forums frequently just out of leisure if thats ok :)

Lee

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