Cable Forum - Issues with 10 meg service (only getting 2.3 meg with proof)

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Issues with 10 meg service (only getting 2.3 meg with proof) (https://www.cableforum.uk/board/showthread.php?t=33639578)

JethroUK

06-10-2008 23:15

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

I've always (several years) used this Simple Speed Test which has always been reliable

whydoIneedatech

06-10-2008 23:27

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by JethroUK (Post 34648904)

I've always (several years) used this Simple Speed Test which has always been reliable

I wish:p:

Mon, 06 Oct 2008 22:23:15 GMT
1st 128K took 144 ms = 910222 Bytes/sec = approx 7573 kbits/sec
2nd 128K took 99 ms = 1323960 Bytes/sec = approx 11015 kbits/sec
3rd 128K took 101 ms = 1297743 Bytes/sec = approx 10797 kbits/sec
4th 128K took 118 ms = 1110780 Bytes/sec = approx 9242 kbits/sec

These results appear to be rather fast: maybe this page was in the browser cache.

That is old technology taken from the Robin Walker pages and has not been updated for about 5 years and usually gives silly results as above.

If you call into Tech Support the only speed test accepted is the one I posted above.

Shep1980

06-10-2008 23:41

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Just tried the two large files and each was downloading at about 140-150kbs each so that makes 300kbs x 8 =2.4 meg?

Rich

Mick Fisher

06-10-2008 23:54

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Sounds like VM have done the same thing with 10meg as they did with 20meg.

They opened the throttle but could not afford to put any gas in the tank.

JethroUK

07-10-2008 00:06

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by whydoIneedatech (Post 34648911)

..That is old technology taken from the Robin Walker pages and has not been updated for about 5 years and usually gives silly results as above..

Those result give an average of 9.66 megabits

Can't say how silly they are not knowing what they should be

As far as it being 'old technology', nothing/zippo/nadda has changed except the speed = relative = still just as pertinent as it's ever been

whydoIneedatech

07-10-2008 06:38

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by JethroUK (Post 34648959)

But if you rang into Virgin and spoke to one of my colleagues then the only speedtest they would accept is gamefiles.viginmedia.com it does not matter if you think the Walker test is pertinent, we only accept gamefiles for speedtests.;)

Shep1980

07-10-2008 07:13

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Well just run the tests this morning and seems as though my internet is only slow in the evenings:

https://www.cableforum.co.uk/images/...2008/10/27.png

I guess this rules out any issues with my Mac

Rich

Octal

07-10-2008 07:27

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

But have you tried whydoIneedatech's information in his post #15?

I had the same issues as you, but I have since confirmed that the speeds are very close to what I should be getting. I you need proof of the speeds then according to VM that is the only method that VM will accept as evidence from what whydoIneedatech is saying, I know it's a bit of a pain having to work it out, but it does give a benckmark to work to rather than trying to use all these different methods of testing the speeds and muddying the waters with all these different results.

Try his method this evening first and see if you get the same results.

whydoIneedatech

07-10-2008 07:36

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by Shep1980 (Post 34649017)

I guess that you have to look her then as to what is probably causing your issue.

-------------------------------------------------
http://www.virginmedia.com/help/traffic-management.php
http://allyours.virginmedia.com/html...t/traffic.html
-------------------------------------------------

Jonathan90

07-10-2008 09:13

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Hmm lets see exactly the same as what happened to me you were capped m8 whydoineedatech no idea why u didn't see that,instead you blamed his mac
http://www.cableforum.co.uk/board/12...g-on-here.html

rea my post exactly the same thing happened to me but out of stm hours no need to worry.

just virgin can't do things right.

Stuart

07-10-2008 09:17

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by JethroUK (Post 34648959)

Robin Walker's speed test is inaccurate because the data set it downloads is too small for higher speeds. The speedtest we have (linked at the top of every page) is using the same code, but with a larger dataset. It is still hosted within the VM network.

Kymmy

07-10-2008 10:06

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Sorry but if you look at the OP's original speed tests I'd say the figures were near perfect for being STM'd especially as it's showing a time of 9:30pm

whydoIneedatech

07-10-2008 10:49

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by whydoIneedatech (Post 34648880)

That is perfectly ok for a NTL connection and if it had been me, you had been talking to I would have told you that the appears to be nothing at all wrong with your connection, that does not mean that the is not something wrong somewhere.

Just read your on a IMAC so

----------------------------------------------------------------------------

You could try this below if you are on a MAC

http://www.speedguide.net/faq_in_q.p...ory=89&qid=129

---------------------------------------------------------------------------

---------- Post added at 10:49 ---------- Previous post was at 10:49 ----------

Quote:

Originally Posted by Jonathan90 (Post 34649070)

Where about did I blame his MAC, all I said was the connection was fine and the issue was elsewhere and I gave him an Optimisation link for his MAC.

As Kymmy said he was likely to be getting STMed which he proved with his post this morning.

Shep1980

07-10-2008 12:41

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

I think you guys have hit the nail on the head. I had been downloading earlier that evening. Hehe I'm suprised Vm tech support never thought of that.

Will try it tonight

Cheers

Rich

xspeedyx

07-10-2008 13:24

Re: Issues with 10 meg service (only getting 2.3 meg with proof)

Quote:

Originally Posted by Shep1980 (Post 34648874)

Hi there

Here is the requested info

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.8 dBmV
Downstream SNR : 34.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

The modem is a Ambit 256. It is the second medem I have recieved and tried from VM.

Cheers

Rich

---------- Post added at 22:39 ---------- Previous post was at 22:36 ----------

It also seems to be getting slower as the night draws on:
https://www.cableforum.co.uk/images/...2008/10/25.png
https://www.cableforum.co.uk/images/...2008/10/26.png

I am using a brand new Imac but have also tested the connection with my newish laptop running XP and also my old power mac.

Cheers

Rich

Arent these stm results?

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