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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   What now? (https://www.cableforum.uk/board/showthread.php?t=33639300)

Axegrinder 01-10-2008 23:28
Re: What now?
 
Those levels are fine. ;)

Possible oversubscription on UBR?

auldyin 02-10-2008 00:32
Re: What now?
 
Thanks.

Don't know what this means:
Quote:
Possible oversubscription on UBR
Cheers

middlefinger 02-10-2008 00:48
Re: What now?
 
Is there anything virgin can do for over subscription, im having the same problem and its doing my head in

whydoIneedatech 02-10-2008 07:28
Re: What now?
 
Quote:
Originally Posted by auldyin (Post 34646107)
Thanks.

Don't know what this means:


Cheers
The uBR is like a local exchange, oversubscription means that the may be to many customers connected to that uBR causing congestion so it needs to be upgraded to alleviate this problem.

auldyin 02-10-2008 08:32
Re: What now?
 
Thanks.
Makes sense now.

So its back to Virgin I suppose.

Cheers

middlefinger 02-10-2008 09:24
Re: What now?
 
Quote:
Originally Posted by whydoIneedatech (Post 34646146)
The uBR is like a local exchange, oversubscription means that the may be to many customers connected to that uBR causing congestion so it needs to be upgraded to alleviate this problem.
How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

Sorry to jump on this thread but there is no point starting another on the same subject.

whydoIneedatech 02-10-2008 10:28
Re: What now?
 
Quote:
Originally Posted by middlefinger (Post 34646160)
How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

Sorry to jump on this thread but there is no point starting another on the same subject.
Not really you would need to call in to tell them you have an issue.

Below are a couple of links regards Traffic Management.
-------------------------------------------------
http://www.virginmedia.com/help/traffic-management.php
http://allyours.virginmedia.com/html...t/traffic.html
-------------------------------------------------

gjbxxx 02-10-2008 12:10
Re: What now?
 
Quote:
Originally Posted by middlefinger (Post 34646160)
How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

Sorry to jump on this thread but there is no point starting another on the same subject.
They almost certainly know already and they don't give a ****. Expect it to get worse if they roll out 50MB to your area.

Gary L 02-10-2008 12:21
Re: What now?
 
Quote:
Originally Posted by middlefinger (Post 34646160)
How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.
They already know about the UBRs being over subscribed.

Quote:
Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?
They could spend some of the money they get, but most of it goes to the bank that they owe money to and they paid mega bucks to them film stars to advertise for them.

Fatec 02-10-2008 13:09
Re: What now?
 
Quote:
Originally Posted by gjbxxx (Post 34646234)
They almost certainly know already and they don't give a f***. Expect it to get worse if they roll out 50MB to your area.
Will get better actually, as 20Mbit users on being moved onto docsis3 frequences thus freeing up bandwith for the rest of the other tiers.

Course, this wont help much as VM will just see it as a way to push even more customers on!

D.Casey 02-10-2008 15:03
Re: What now?
 
Quote:
Originally Posted by auldyin (Post 34645104)
I have the VIP package and apart from Broadband everything is ok.
Broadband is awful and the fastest download speed I have achieved is 5mb and the service dropped out more times than it was worth. I reported this and they identified a node(?) or something. This was repaired in jig time with the download speed never increasing but the dropping out stopping almost entirely.

I contacted VM and a very nice lady downgraded the service to 10mb and I saved a few baw bees.
Trouble is that the download speed is under 1mb and I have only had one drop out in 5 days.
I am using a router and am realistic about not achieving top speeds but where do I go now?

Cheers
Is your slow connection happening at all times dureing the day? or just at peak hours (say from 5pm until 10).

Also check for packet loss using this test:

http://www.irishisptest.com/runmyspeed.php

Only takes about 30 seconds.

auldyin 02-10-2008 18:02
Re: What now?
 
Hi,
Slow connection all of the time.
No packet loss.

Cheers

whydoIneedatech 02-10-2008 20:39
Re: What now?
 
Quote:
Originally Posted by auldyin (Post 34646500)
Hi,
Slow connection all of the time.
No packet loss.

Cheers
Have you rang Tech Support to see what they have to say about your issue.

auldyin 02-10-2008 21:13
Re: What now?
 
I have not yet called tech support but will tomorrow.
They have already found a problem (node?) and fixed it but all that really happened was that I had fewer drops out.

Cheers

whydoIneedatech 02-10-2008 21:20
Re: What now?
 
Quote:
Originally Posted by auldyin (Post 34646671)
I have not yet called tech support but will tomorrow.
They have already found a problem (node?) and fixed it but all that really happened was that I had fewer drops out.

Cheers
A node will in one of your green cabs an installation engineer will correct me if incorrect.;)


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