Cable Forum - Most irritating replies from Technican Services

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Nedkelly

18-09-2008 20:47

Re: Most irritating replies from Technican Services

There is alot of this going on and these faults are being sent out into the field when they could be fixed over the phone :mad:

Ignitionnet

18-09-2008 20:53

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by Nedkelly (Post 34639582)

There is alot of this going on and these faults are being sent out into the field when they could be fixed over the phone :mad:

What is area reference 20 Ned? I presume that to be a franchise code?

Nedkelly

18-09-2008 20:57

Re: Most irritating replies from Technican Services

It could be i know this area is machine / area 30 which is what we say to despatch when calling in ? Thats all i can think of :erm:

looper35uk

18-09-2008 20:57

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by whydoIneedatech (Post 34639548)

This is an NTL side problem and can usually be sorted with a phonecall.

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

You are just as likely to get Liverpool who also know what they are doing.

Totally agree with you about Liverpool, I find them to be extremely helpful and friendly.

techyguy4

18-09-2008 21:00

Re: Most irritating replies from Technican Services

Check your bill and you will find area reference. And I do not know the location of OP but most of these issues are from this area 20 so it was just a guess.

Ignitionnet

18-09-2008 21:01

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by techyguy4 (Post 34639595)

Check your bill and you will find area reference. And I do not know the location of OP but most of these issues are from this area 20 so it was just a guess.

Might be better to check than just say that it's an area fault that will be fixed by 7:30pm tomorrow. The guys who would resolve the provisioning server issues don't work out of hours and it should be sorted a bit earlier than that as there'd be no modem registration possible in all the areas covered by those DHCP servers which would be an MSO on a 4 hour timescale.

OP is in Manchester, M41.

joglynne

18-09-2008 21:15

Re: Most irritating replies from Technican Services

If it so of any help I'm in M41 and can confirm it's area 20.

LondonRoad

19-09-2008 09:37

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by whydoIneedatech (Post 34639516)

If you are in the walled garden and the activation process fails then you need to call Tech Support so they can try and remove you from it, otherwise you will continue to to go round in circles.

What is a walled garden?:confused:

Ignitionnet

19-09-2008 10:11

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by joglynne (Post 34639608)

If it so of any help I'm in M41 and can confirm it's area 20.

Cool, fingers crossed it's all sorted.

whydoIneedatech

19-09-2008 11:09

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by harmitage (Post 34639784)

What is a walled garden?:confused:

All NTL customers are kept in a walled garden until they go through activation, in theory that is, some existing customers are going into it by accident.

LondonRoad

19-09-2008 11:13

Re: Most irritating replies from Technican Services

Quote:

Originally Posted by whydoIneedatech (Post 34639817)

All NTL customers are kept in a walled garden until they go through activation, in theory that is, some existing customers are going into it by accident.

Thanks for that. It's quite a pleasant phrase compared to some of the things it called.:)

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