Re: Extremely Slow Upload problems
 

Thankyou again for your advice. I have been phoning for a week most nights (tyhe 151 from virgin phone) and been told there is no problem. Today I actually had a reply from an email I sent, which told me to phone an 0845 number, and this was a different number to any other 0845 I have been told to ring in the past when I have had problems and phoned for help.
After going over my problem for the 20th time, finally they admit there is a fault !!!
An engineer is coming out tomorrow to look. My upload speed was great when I came in from work tonight 490kbps, so I started streaming on a net radio, it was perfect for 45mins then suddenly my stream buffered so I quit and speedtested, the result being my upload had dropped to 89kbps. I just hope the fault happens when the engineer visits, knowing my luck my upload will be fine !

Re: Extremely Slow Upload problems
 

Following on from the previous post by me:
Today an engineer came. My connection speeds were normal when he came but I explained that it was sometimes normal speeds then suddenly my upload dies to almost nothing (less than 30kbps). I also told him the problem affected other ppl in my street.
He was convinced my old silver Ambit modem was the problem, and so fitted me a new black virgin media modem.
He did a speedtest which showed my speed was correct, then left my house. 10 mins later I did a speedtest using the same site he had used, and guess what, my upload had died down to 6kbps !!!
I phoned virgin explaining I had no phone credit and could they phone me back. The guy took my number then after waiting for 10 mins I realised I had just been fobbed off again, so I phoned back again. A different person answered and said they were not allowed to phone me back !
I explained the engineer had left 30 mins ago after fitting a new modem and that my upload speed had gone down again, and was told that a 'manager' would phone me back within 2 hours.
I am still waiting..............

Customer service ????????????

EDIT : 3 hours later and just as I expected no phone call. Pathetic customer service just fobbing me off like they have been doing daily for a week. Anyone reccomend a better ISP with 512kbps upload ??

Speedtest results / time of test...
8am - 493kbps
10:20am - 274kbps
10:50am - 344kbps
11:30 - 6kbps !!!
1:20pm - 211kbps
2:00pm - 55kbps

Re: Extremely Slow Upload problems
 

Could anybody who knows shed any light on the event log on my new ambit 256 modem. These are the last entries, does this indicate why my upload speed is going so slow please ?
Sat Aug 16 10:15:01 2008 Sat Aug 16 10:15:01 2008 Information (7) CableModem software upgrade failed
Sat Aug 16 10:15:01 2008 Sat Aug 16 10:15:01 2008 Error (4) SW upgrade Failed after download - Incompatible SW file
Sat Aug 16 10:15:01 2008 Sat Aug 16 10:15:01 2008 Information (7) SW dload: Invalid image signature!
Sat Aug 16 10:14:55 2008 Sat Aug 16 10:14:55 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm250-mid.cm
Sat Aug 16 10:14:55 2008 Sat Aug 16 10:14:55 2008 Information (7) CableModem software download started
Sat Aug 16 10:14:55 2008 Sat Aug 16 10:14:55 2008 Information (7) Software upgrade has started.
Sat Aug 16 10:14:54 2008 Sat Aug 16 10:14:54 2008 Information (7) A software upgrade filename was specified in the config file.
Sat Aug 16 10:14:53 2008 Sat Aug 16 10:14:53 2008 Information (7) Authorized
Sat Aug 16 10:14:53 2008 Sat Aug 16 10:14:53 2008 Information (7) Registration complete!