Re: Installation Date
 

No sir.

---------- Post added at 10:29 ---------- Previous post was at 08:56 ----------

Ben, rebooted the box this morning, after a while doing ranging it registered and on demand is working.

I'm seeing pre and post-RS errors and some pixellation however. I'll persue this if it becomes 'an issue'. Box is also very sluggish during channel changes (SA Explorer 4200).

Hmmms.

Re: Installation Date
 

SNR to box 30dB, to cable modem it's 42.

Received power at modem +7dBmV, to STB -18dBmV.

I'm surprised I have DTV at all, no surprise I have an intermittent, and now dead, return path.

Not happy or impressed.

Re: Installation Date
 

Nor am I

The techs are supposed to make sure the signal level is right before the close the job is closed

Although tbh I have no idea if those levels are good or bad lol

Re: Installation Date
 

-18dBmV = 'Just how the hell are you actually working'

If I were in a network area that weren't so clean I'd have no linear DTV let alone on demand.

Amusingly I've fixed it (for now) by unscrewing and screwing back in the coax feed to the box...

Re: Installation Date
 

Ah yes, see what you mean. Box here is 47dBmV

Re: Installation Date
 

Ah Ben that'll be return path transmit power, +47dBmV on forward path would be 'melt down' ;)

Anyway, fixed. I traced the route and there was a cable bend at the back of the box that was too tight. Unscrewed and reseated cable, moved cable so it didn't have such a tight bend in it and now Rx power +1dBmV, Tx power 49dBmV. Pre and Post RS errors have stopped, SNR now 34dB.

Silly installer.
*sighs*

Re: Installation Date
 

Told ya I wasn't technical lol

Re: Installation Date
 

Me neither I'm just good at making out I am ;)

Re: Installation Date
 

And my impressedness continues to drop.

Lost forward path as well earlier. Had to reboot box and reseat cable. Now have a *marginal* return path - 61dBmV Tx power, and a marginal forward path, -12dBmV receive.

Phoned 'support' and of course got nowhere. Was told that as it was working right now they could not assist me.

Now where's that 28 day guarantee...

Re: Installation Date
 

C. Why don't you try VM newsgroups? virginmedia.support.broadband.cable At least you can post your readings as evidence of what is happening. You are guaranteed UK tech support that way.

Re: Installation Date
 

I have the 28 day guarantee to use so I'm mulling over whether or not to persue that avenue.

Re: Installation Date
 

You wouldn't loose the chance to cancel and at least using the newsgroup option you would feel more in control as everything that you are told is in public view.

The guys on there sorted out my problems in the past when I was getting frustrated with the apparent lack of continuity when trying to sort it out on the phone and I kept being given the run around by the offshore people.

Re: Installation Date
 

God I'm living a blessed life, now a broadband fault...

Re: Installation Date
 

What's going wrong? You must be getting close to your 28 days.

Re: Installation Date
 

I am close to it indeed, was a brief issue.

TV is going bye bye, it sucks, telephone and broadbandings remain by the looks.