Re: NTL/Telewest business install
 

Firstly may I Apologise if I have upset the MOD's. It was not my Intention to do so.
Hopefully I will not get a warning for this post...
It was the MOD ROB who advised it was ok to highlight.
His comments ..

"highlighted the aspect of the post that the respondent considered was worthy of discussion"..

I did disagree but as a mod i complied..

Now I am told something differnt.
However again I will comply

Any way back on to the thread before I get a warning .
It is all well and good to Speculate with regard to traffic management..
VM need new business customers and if any were to read this thread they would assume it to be correct.
I am only putting my point of view on the forum and as many on here I do hope this thread to be only speculation.

Re: NTL/Telewest business install
 

But if you are going to highlight an aspect of a post it has to be a full aspect and not some section of it which on it's own has a totally different meaning.

The term "THE FACT THAT IT SEEMS" is totally different to "THE FACT" and by using the latter you are totally twisting the meaning of the quote....

Try fully rereading the posts and you might actually find that the term is in support of your point of view and not against it.

Now please lets get back onto the OP's original point, make our own views on the matter and not try to discredit another persons viewpoint when it is simply that...

Kymmy

Re: NTL/Telewest business install
 

I did get back on to the thread which you have now taken us of ???
i did APOLOGIES !!!!!!
I did say I would comply ?????????/
What more do I need to do ??????????????????

Re: NTL/Telewest business install
 

I was just pointing out that the original mods request was right when taken in context, nothing more nothing less... ;)

As far as speculation on STM for business accounts only time will tell, I think the major problem is the ammount of residential customers who went over the the business side to avoid STM... In reality business customers on this sort of line wouldn't be major downloaders but more uploaders, I use my business line for hosting websites and an email server though I will admit to using it on the newsgroups daily...BUT I do restrict my newsgroups downloading to mornings only and throttle it at 4Mb otherwise i know I'll affect my webserver response.

Kymmy

Re: NTL/Telewest business install
 

Kymmy
I agree
In fact I have often thought much of the traffic management has been due to businesses using residential accounts.
eg
Residential customer requesting info on using 2 servers. Eventually told us they on "BE" but having problems.
Req in depth info on mail servers and how we managed these thru and if we may see these as spam thru our network. Also req info which would only apply to business users . They were hosting with a mail server but would not agree it was a business.
I do not know if this sort of residential user is affecting business ??
May be a point for discussion tho

Re: NTL/Telewest business install
 

Can I just ask, what have people been charged for a business BB install? We're about to have a site survey and have been quoted £199 for the actual install even though we have NTL phone/ISDN lines. I know they'll have to run the cable to the premise but it seems steep!

Re: NTL/Telewest business install
 

I was charged £59 (that included £10 for the sticky IPs), that was for a business 10Mb with phone line. I already have a VM cable hence the low price.

If I didn;t want the phone then it would have cost £109 and if I didn't already have the cable it would have been £159...(all prices include the £10 for sticky IPs)

Not sure why yours is so expensive at £199, ask them for a breakdown and also perhaps ask them if it's any cheaper with the phone line (even if you don't use it as the line rental is covered by the cable costs)

Also perhaps it might be cheaper to get residential installed first and then transfer to business as they waive the cancellation charge if it's being transfered to thier business side.

Kymmy

Re: NTL/Telewest business install
 

I am beign charged £99 with a phone line or £159 if I elect not to have the phone line. In an ex-Telewest area the £10 fixed IP address charge is a per month charge tho!

Re: NTL/Telewest business install
 

I'd recheck on the £10 a month for fixed IP's as it's the same company although maybe a different network.

Kymmy

Re: NTL/Telewest business install
 

Hi Kymmy. They confirmed that with them as I originally understood it was a one off £10 charge. They confirmed it was correct. I am on ex-Telewest, which I gather handles fixed IP addresses better than the EX-NTL network, maybe that's the reason for the different charging.

As far as I am aware fixed IP on business accounts on the Telewest network do have a reverse DNS entry set and the range used is different to that used for Dynamic allocation.

I believe DHCP is still sued to actually issue them though. As soon as my install goes through I'l be able to confirm.

They have to replace a 50 pair cable feeding phone services to the green box across the road before they can proceed.

Re: NTL/Telewest business install
 

Yeah I knew that TW uses a different allocation as it been discussed before, but even so the dhcp still only has to be programmed once just the same as ex-NTL...

Perhaps others on a telewest fixed Ip can confirm either way.

Also with installation I paid £20 to have VM residential BB and phone installed, then a month later paid £49 to have them both converted to business BB ;) One way of getting the install cheaper (with another £10 as discussed for the sticky IP's)

Re: NTL/Telewest business install
 

Well having spoken to the installations team on Monday they tell me that the work to pull a new 50 pair cable for telephone service into the green box serving my area has been completed so I've been booked in for an installation tomorrow.

However being a business install they carried out a survey and told me that I needed an 'extended Tee' installing which would be handled by the network team.

As I understand it this is the duct they they will bury in the front garden.

When talkign to installations on Monday I mentioned this and he thought it had been done (which it hasn't), he said in that case they will do it on the day of installation and he's booked 2 people for 4 hours for the job.

So my question is do they have a seperate team to pull the coax from the green box through to the duct at the front (which currently has a rope run through it) and bury a duct in the garden? Or does all that get done by the same team that will install the service internally?

Re: NTL/Telewest business install
 

Well the installation of my business service went very well today. Two installation engineers arrived just after 10am and started the work. Very neat install the cable was fully buried and a very neat job made of the external box.

Also no issue running the cables up to the loft (office room up there).

All in all they were here for around 2.5 hours in total.

The modem they have installed is a Scientific Atlanta 2100.

I didn't need to register the routers MAC address with a website to get the fixed IP address - that was automatic. As others have mentioned ex-telewest handle fixed IP addresses differently to ex-NTL. I do have a reverse DNS entry for mine of the form:
host-80-xx-xx-xx.static.telewest.net which should avoid issues with things like SORBS etc.

Having checked the modems status page I must admit I am surprised at some of the values- particulalry downstream power:-

Downstream Status Operational
Channel ID 7
Downstream Frequency 339000000 Hz
Modulation 256QAM
Bit Rate 10240000 bits/sec
Power Level 17.6 dBmV
Signal to Noise Ratio 42.4 dB



Upstream Status Operational
Channel ID 2
Upstream Frequency 22200000 Hz
Modulation QPSK
Bit Rate 769000 bits/sec
Power Level 39.0 dBmV


Should I be bothered about that? everything seems to be working well and so far performance has been excellent - 9.8 Mb/s downstream

Re: NTL/Telewest business install
 

If it aint broke... don't fix it!

Re: NTL/Telewest business install
 

Thats my view too - though 17.6 dBmV seems high for downstream.... but as I said it's working fine!