Re: I Paid £100 for V+ Box
 

Nope.

Re: I Paid £100 for V+ Box
 

That implies £100 charge is old news - but for the record - the £100 is still being charged - but to loyal customers only :mad:

---------- Post added at 16:46 ---------- Previous post was at 16:44 ----------

£75 installation + the £75 advance service charge ???

Re: I Paid £100 for V+ Box
 

I dont see what the problem with it is.

If you have the V+ on the old pricing (which you accepted at the time you took it out), you can either carry on paying £10/£15 per month forever, or pay £100 to swap to the new pricing.

---------- Post added at 16:47 ---------- Previous post was at 16:46 ----------

Eh?

All customers whether NEW OR EXISTING taking out the V+ now pay £75 for install. They then pay £5 per month if they have M or L tv or £0 per month if they have XL tv. Didn't think it was that complicated

The only exception to this for NEW OR EXISTING customers is those who are take out the XL plus or VIP bundles

Re: I Paid £100 for V+ Box
 

So it does - apologies. That was not my intention. Was trying to say that the £100 charge was introduced some time ago.

I was referring to those customers on the old pricing model :)

Re: I Paid £100 for V+ Box
 

if the government gave extra weeks holiday to everybody except red haired people - would they feel left out ? - i supose so

Re: I Paid £100 for V+ Box
 

My flatmate must feel left out. He paid £299 for his SkyHD box and it is £199 now. Do you think it can phone up Sky and say as a loyal customer he is due a £100 refund?

When you take out something, you know the price may change.

The conversion fee has been in place since June 2007. When the install fee for new V+ customers was still £150. No existing customer complained then ;).

It is only because the current offer is on for the 1/2 price V+ install that it is suddenly a bad thing

Re: I Paid £100 for V+ Box
 

Only if you take all three of their services otherwise it's £249 - but this is about V+ and this is off topic... ;)

Re: I Paid £100 for V+ Box
 

No you don't seem to see the problem - that's true - but I can't help that

but loyal customers pay £100


It wasn't until you tried to spin it by saying

implying they benefited some other way (reduced installation) - there is no, other, single, possible reason you stitched this onto the end of the sentence - it was for justification purposes only - and hence your complicating an otherwise simply fact - and it also suggests you in fact do see the problem very clearly

new customers only pay £75 and loyal customer pay £100 - now that's simple!


.

Re: I Paid £100 for V+ Box
 

And all customers who took out the V+ between June 2007 and November 2007 paid £150 for the V+ installation.

Virgin could have just changed the price for the V+ boxes taken out after June 2007 and not offered existing customers any option to change.

I freely admit that the conversion fee is currently higher than the special offer install fee. However as soon as that ends it will be £50 less than the standard V+ install fee

If you don't want to pay the conversion fee, don't. Either carry on paying £10/£15 per month, or disconnect.

Re: I Paid £100 for V+ Box
 

The wording on the website is NEW V+ customers pay £75 install...

Taken from this page (http://allyours.virginmedia.com/html...ers/vplus.html) in Legal Stuff:

V+: Installation fee is £75 (usually £150) for new V+ customers. V+ subscription is included with TV size: XL. There is a £5 a month charge for TV size: M and L. Half price installation offer ends 31.05.08.

If you already have Digital TV and a normal box, and decide to upgrade to V+, you are a new V+ customer so pay £75 install :)

Re: I Paid £100 for V+ Box
 

Then maybe VM should charge them again?

In fact here's a great offer to attract new V+ customers - charge all existing ones another £75 and let all new customers have it for free

Brilliant! - hope VM chief exec is reading - it would be much more successful campaign than charging new customers

Re: I Paid £100 for V+ Box
 

*sighs*

Re: I Paid £100 for V+ Box
 

Oh I get you now. People wanting to convert to the up front payment method...

Well you could always request that you should only pay £75 explaining your reasons?

Re: I Paid £100 for V+ Box
 

I can't see the problem - surely it's a brilliant policy to catch new customers

In fact can you think of a single argument against it - that doesn't already apply?

I'll answer for you - no!

Re: I Paid £100 for V+ Box
 

Yes there is. Because it is not fair on existing customers.