Re: V + Gutted :(
 

360 plz kind sir :o)

Re: V + Gutted :(
 

Cool! :) :)

COD 4 do ya?

Re: V + Gutted :(
 

yes will do very nicely

Re: V + Gutted :(
 

Say about 8 tonight - anybody else? :D

Re: V + Gutted :(
 

Do not say anything to a telesales person until you have asked their name and written it down

you will then get their undivided, and devoted attention

Re: V + Gutted :(
 

Good advice.

Always ask their name first...

...and try to stay polite - no matter how irritated you may be!

Re: V + Gutted :(
 

One presumes you mean customer service advisor / tech support.

I didnt need to know their names as I wasn't sold anything, I did it all online.

The point was I was disapointed that my V+ didnt work when I wanted it too :(

Re: V + Gutted :(
 

point is you mentioned "he hung up on me" which is not professional and wouldn't have happened had you took the person name

i always, always ask their name - even though they often say it (far too fast to hear) - it's especially important if your phoning with any sort of problem which they are likely to 'forget' about the moment you hang up - I'm not horrible, I just say 'who am i speaking to?' and they say 'isobel' and i say 'Ok isobel i got this problem' - if you ask their name it evens up the score and they always do what they say they'll do - one time the girl went and asked her supervisor several times during a '15 minute' call about a billing problem and she sorted it - i can guarantee she just wouldn't done it if i didn't know her name/date/time of the call