Re: Need new modem
 

Your Upstream Power Level is very nearly at the top of the range considered acceptable.
If you mention that to Tech Support, they will probably arrange for a tech to visit to correct.

Good luck!

Re: Need new modem
 

if range is close to top level, they wont book a tech.
if it is outside range, then a tech would be booked

Re: Need new modem
 

Your upstream power level is too high, thats probably why your connection is so slow ;)

EDIT: Beaten to it *i need to read through topics :o:*

Re: Need new modem
 

what are the power level ranges for an ntl modem?

Re: Need new modem
 

what area are you in ?

Re: Need new modem
 

I have already posted this elsewhere, but it seems to apply here too :)


I phoned this morning after my modem constantly rebooting when large amounts of data would be sent back n forth. I was in work, and the woman wanted to conduct tests on my modem, which was off. So after phoning my mum to get her to switch the comp on...by which stage it was 3:15pm... I phoned back, a list in hand of all the lights that were on/flashing so I could inform them. I explained the situation again to a different operator, and asked what the chances were of getting a replacement modem. "Yes of course, I can organise that for you" That was it, no questions, just a "Was I sure I needed a new one". I told him I had had that modem since I first joined them about 4 or 5 years ago. He agreed saying the modems life spam is normally about 3 years. I should have this in 2-3 working days. Happy days :)



That was Tuesday, so maybe itll come today, or tomorrow

Re: Need new modem
 

Anyone know what number you have to call when activating your new cable modem.

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

Re: Need new modem
 

Quickstart

Open: Mon to Fri - 8am to 10pm / Sat - 9am to 6.30pm / Sun - 10am to 5pm

Customers Call: 0800 953 9500 (Telewest) 0800 073 1685 (ntl)

Re: Need new modem
 

Alternatively, you could phone up for another and start a collection?
:shocked:

Re: Need new modem
 

For registering your MAC code, its 0906 212 1111

Re: Need new modem
 

In this case it will be one of the Quickstart numbers, you only ring the above number if you are EX-NTL not EX-Telewest, and only if Quickstart fail to get the modem up and running.:)