Re: £37 for BB £11 for PHone - Is This Right?
 

Cheeky beggers. I'm paying over £60 for 20MB BB, Tel and TV M so I'll be giving them a call tonight about that!

Re: £37 for BB £11 for PHone - Is This Right?
 

Just rang them up, got through to the "customer care department" (my **** heh)
they said unless i was to take the tv (on xl bb and phone at the mo) they can't do anything for me, think i'll give them a bell in the morning and try it on again!

Re: £37 for BB £11 for PHone - Is This Right?
 

I also pay £37 for my XL broadband and that is the only service I have, at best I get around 7meg, normally in the evenings/weekends its only 2-3 meg - support have stated my UBR is oversubscribed and that work was being carried out at the end of Feb to sort this out, this then got pushed out until the end of March, and now it's penciled in for the end of April (I wont hold my breath!).

Rang retentions this morning trying to get a reduction in my bill, they refused to budge originally in reducing the cost of my XL broadband and then after calmly explaining my poor speeds they gave me the option of reducing my speed to the 4 meg service (erm they rarely even provide me with that on the XL package!) then stated they would reduce my bill by £3 a month!

Then when I stated new customers are paying £31 for the same service and get a phone line as well they then offered me that, I kept stating that I didn't really need a phone line but they stated if I wanted to reduce my bill by £6 a month I would HAVE to take the phone line!
So I now get my broadband at £31, they even said that I would get a reduced rate of £21 for the first three months and then pay just £31 thereafter.

Support apparently need to come out and activate my line even though I still have a ntl phone line connected when I originally had broadband years ago, they didn't need to come out when I originally disconnected. :confused:

Are virginmedia numpty's as it seems odd the only way I could get a reduction in my price was to take out further services that I don't even want!

:confused:

Re: £37 for BB £11 for PHone - Is This Right?
 

discounts are based on the services that you have. If you dont have a specific service then you wont qualify for that discount so cant be added on.

Whilst it may sound odd, it does make good business sense. If you have a phone installed, it is likely that at some point in the future you will use it. Phone is one of the most profitable services VM provide so there is an incentive to get people signed up to it.

You might not use the phone, but a lot of people will just because its there so they may aswell

Re: £37 for BB £11 for PHone - Is This Right?
 

wot i pay atm XL BB £25 free tv and £4.50 a month for telephone and free calls evening and weekend keep complaining to them and they keep offering a better deal