Originally Posted by brundles (Post 34509859)

One thing about this - didn't they make a bunch of people redundant claiming fewer calls required fewer staff? Assuming that went through, I feel really sorry for those left now they're changing this back again.

Originally Posted by Stuart C (Post 34509824)

They do. I know a few ex-VM support people (mainly Marge), and apparently they get queries ranging from geniune problems with the service, through complaints about content (both DTV and broadband) and even a few problems with other random household devices.

Also, there's the old "Oh, they work for the same organisation, I'll call them" syndrome. A friend works in the road safety department of a major county council. She frequently gets calls from council house tenants complaining that their toilets are blocked (amongst other things). I do Tech support at a Uni. I don't usually do phone support, but I get phone calls with queries ranging from computer queries through to problems getting exam results, problems with the Student Loans company and even queries as to which lecturers are in (bit difficult for me to answer that one: I only see lecturers if they have a session booked in one of our labs).

Originally Posted by lostandconfused (Post 34509799)

because they are calling about things which are not supported. And thats a lot of calls.

Originally Posted by Welshchris (Post 34509921)

From experience i dont think VM know what they support or not. I remember back a few years ago on their website when it was NTL it said that they recommended Norton Antivirus\Internet security for all your security needs etc etc and underneath in small text it said that any problems with configuration to contact Tech support. I started having problems where the firewall section of the internet security was blocking emails and i couldnt get it to configure properly so i rang tech support, first off they said that they didnt support or reccomend Norton products and i said well take a look at ur own website and secondly they said that what was meant by contact tech support is if a problem was with net connection, but it clearly stated under the norton product if the problem was with that configuration.

Originally Posted by darthlinux (Post 34509994)

its common sense really u wouldnt ring vodafone for help with vm broadband

Originally Posted by esdxc37 (Post 34510022)

some customers would :D

Originally Posted by esdxc37 (Post 34510022)

some customers would

Originally Posted by huyi (Post 34510384)

it makes no difference to me as i will still have to call from a phonebox if i have a problem with my broadband, so it will be just as expensive, no way am i calling from my mobile phone!