Originally Posted by maths15 (Post 34507100)

Good Lord, that's a bit harsh. Do you know the extent to which the CS staff misinformed you? I no longer work in Call Cantres, but when I did misinformation was quite common and very rarley down to the poor gits who have to answer the phone and deal with sh*t day in and day out, calling for someone to be sacked is a little OTT. At the worse she overcharged you by a coupe of quid, hardly life or death is it? Have you never made a mistake at work? Get some persepective, vote with your feet.

As for not disclosing what, if any, action was taken, standard stuff. Would you like it if every time you made an error at work it was broadcast for all and sundry?

I've had some crappy service from V in the past, but you know what? I dealt with it like an adult. I was resoanable, polite and in the end both parties walked away happy. Try it, rather than demading blood.

Originally Posted by ANTO (Post 34508401)

if i say worked in a garage sellin car parts and kept promising things to people i couldnt fullfill would be disiplined or sacked would i not??

this same girl told my brother on the same day she would increase his package (BB ONLY) FROM 2 MEG (£18) to 4 meg) at a £17 price..
like said in another post this isnt cr*ppy service this is sheer incompetence.
and by the way he has been recieving bils for over £30 now for a
4meg service, work that 1 out?

by the way i did spend a few days spendin a long time tryin to sort this cr*p out in a reasonable manner. and also i am 41 years of age and do know how to act like a adult. but there agian we should let people like her rip people like me and others off now shall we.
u can,,I WONT. she should do her job or go

Originally Posted by lostandconfused (Post 34508513)

There seems to be something wrong there. If your brother only has BB, the full price for the 4mb BB is £25.00. The first month may be slightly more being pro-rata but you did say bills so that suggests more than one. Can you post what exactly is written on the bill.