Re: Virgin XL, motorola sb4100 best alternative?
 

Yes, I was on the 10Mb.
Through email I was offered for £2 extra to go 20Mb, which is a good offer so sure I accepted it.
I called them to check that I had the correct modem at the time and was told it was fine. :dozey:
(it was probably just less than a year but whatever.)

Recent problems with my connection made me look around. I came by this site and noticed that what I had been told on the phone at the time regarding my modem, was just wrong. I think they could have been straight from the start.
They seem to agree with me and I will be getting fully refunded. (though my gripe is not about a measly £20)

I bet there will be other users with the same package and modem as me, blaming the slow speed on their area.

I pay for upto 20Mb - and they probably know what modem I was issued with, they also know that other people like me have no chance of getting upto 20Mbps on that modem.
I doubt they will be contacing any user by email to let them know that.
I never went to the virgin site to upgrade, so I never seen the links to what modem is good enough for what.
(I can't say the virgin homepage is all that interesting to set it as my homepage.. I use it for the current status stuff and thats about it)
I believed what I was told at the time by them. Some honesty would have been nice. I know better now. :erm:

Still, I will be sticking with them to see how it goes, better the devil you know.
I'm not out to bash any ISP, I just wanted a chance to get at least up-to the advertised speed.

Thanks all, this site really did help me out a lot. :tu::tu:

Re: Virgin XL, motorola sb4100 best alternative?
 

Was also sent out via letter as per my post HERE

Two threads on the same issue lol

Re: Virgin XL, motorola sb4100 best alternative?
 

No problem.
If I visit a site or call them the info should be the same, no?

I'm sorted now..
and I still won't be reading too much of their junk mail blurb that pops through the door, when the phone is right here.

Thank you for all YOUR advice, it's been stellar. :erm:

Re: Virgin XL, motorola sb4100 best alternative?
 

Yeah, any written stuff is always put up on the website as well. And all advisors will also be briefed

Re: Virgin XL, motorola sb4100 best alternative?
 

I don't know what else to say about it, I posted what happened in my case and that's the truth.
I guess my advisor was wrong or had been briefed otherwise.

Like I said, Virgin have sorted me out.

Cheers. :D

Re: Virgin XL, motorola sb4100 best alternative?
 

hehe im also in this boat. SB4100 XL bb and not that good speeds compared to what i was getting before.

i 1st noticed it start of the year tbh, the max speed i can get now is about 10MB of vm gamefiles. averaging about 5MB off newsgroups. i read this is to do with the way the modem handles the signal upgrade Virgin performed earlier this year. anyway whats weird is that b4 this i was getting 20MB fine np.

ive taken the advice of instazoinkz - thx mate :) and call tech support. new modem on its way. will also post back with results.

also like he said...

good site :tu:

Re: Virgin XL, motorola sb4100 best alternative?
 

Quite surprised at this - the SB4100 is a good modem that had a 100mbit full duplex ethernet port and support for QAM256. I would have thought it'd have supported 10 and 20Mbit no problems!

Oh well :)