Re: 4 meg - how much????
 

I have to agree with you there. Unfortunately the same applies to Customer satifaction and customer service.

Re: 4 meg - how much????
 

Wrong! I'm very happy with the deal I got, but was not happy at the introduction of Draconian STM measures to address the problems that VM say are created by a small minority of subscribers.

I have been a loyal BB customer to NTL/VM for several years enjoying good service but paying a premium rate for it. I live in an area where I could easily have got 6-7 Mb on ADSL for less than I paid to VM for 2Mb, but I wished to stay with VM and that was the offer they gave me!

My point in the thread you have linked was that many do not know that they are getting poor speeds until they start to use their BB connection for some serious downloading. I am one of the lucky ones who has never had any speed issues!

Re: 4 meg - how much????
 

Yep, well you 'pays ur money an' makes ur choice' as they say. As you're happy with the VM service, cost and speed, I wouldn't let altruism get in the way of something that is a pretty good deal for you ;)

Re: 4 meg - how much????
 

Well I'm not really sure where my moral ethics figure in this debate, except for the fact that if I can see my way to helping others I do, and that may include assisting them to get a better deal from an ISP. And yes, I am very happy with the VM speed and service for the price I am now paying.

Re: 4 meg - how much????
 

I didnt get a deal when i joined and it cost me £80 installation and have always paid top whack time to phone retentions me thinks :(.

Re: 4 meg - how much????
 

Hey Dave6x, you're getting a much better deal than Bonglet and me! Can we assume you will be contacting VM on our behalf to secure us improved terms please? ;)

Re: 4 meg - how much????
 

Virgin deals DON'T run out after a year, unless you are told they do.

the 2 for £20, 3 for £30, VIP package etc are for life. As are any Customer Relations bundles

Re: 4 meg - how much????
 

That's not fair mate, existing customers do get deals LMAO

http://allyours.virginmedia.com/html...ustoffers.html

Whoooohooooooo. :D:D:D

I agree though, it's shocking that existing customers dont get the occasional sweetener.

Re: 4 meg - how much????
 

Its not really shocking. All companies main priority is to make money. If a customer doesnt call up to complain about the price, why would they want to reduce the amount of cash they have coming in every month?

Then when said customer calls in, says they have seen a better price, they reduce the price maximising profts. Some people think that companies are there to provide a service. The're not, they provide a service to make money.

Re: 4 meg - how much????
 

Quite. And that's why we all have jobs. It's just that if you have a job with VM, you have to put up with a lot of grief, which is where I came in really.

Every now and then people, just like you and me, need to know that what they do isn't the unmitigated disaster that some forum contributors would suggest.

If anyone isn't happy with their deal or their service, the constructive thing to do is to let VM know: my experience is that they listen. Given the chance.

Re: 4 meg - how much????
 

I'm sure you are perfectly capable of ringing VM to negotiate your own deal now that you are aware of what may be available to you!:D

Re: 4 meg - how much????
 

Hrhrhrhr, I feel neglected that you won't fight on my behalf dave6x :rolleyes:.

I don't think I'll be bothering to hassle VM so's I can save the price of a bigmac each month. ;)

Re: 4 meg - how much????
 

[quote=signori;34473203]I was offered a "in house deal" which is not advertised at all when my £10 6 month 2 mg deal ran out.
quote]

Ran out? I've been on it for a yeart or so.......and it was not limited and I dont expect it to change...

Re: 4 meg - how much????
 

Chaps

Just been on the phone to retentions now my first year has passed, I was paying £17 a month for 4mb broadband only.

This deal was offered was (broadband only):

£10 for 2mb, 4mb at £17 or 20mb broadband for £29.

He said that come april/may speeds on all packages will increase e.g. 2mb will become 4mb , 4mb will become 10mb and 20mb will become 50mb.

Re: 4 meg - how much????
 

4Mb becoming 10Mb. That is going to happen this year.

As of yet there are no plans to upgrade 2Mb customers to 4Mb

And I would find it very unlikely that the 20Mb will be upgraded. The 50Mb is more likely to be launched above it instead.

Even if the upgrades do all take place, the 4Mb one is going to take as long at the 10Mb - 20Mb took last year. So you are looking at July/August before that is completed

Oh and those prices will probably last a maximum of six months