Re: Intermitten issue
 

and the frequency is still 331000000 though

---------- Post added at 19:47 ---------- Previous post was at 19:45 ----------

downstream F is 18800000 and upstream F is 331000000

Re: Intermitten issue
 

okay, are you on the config page or the page displaying starting frequency

what are the rest of the levels...

when you drop the connection do the lights change and how do you get it back?

reboot the modem/comp, or does it come back automatically

Re: Intermitten issue
 

can you copy and paste the results

Re: Intermitten issue
 

Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 4 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 1
Frequency 18800000 Hz Ranged

Power Level 52 dBmV

---------- Post added at 19:50 ---------- Previous post was at 19:49 ----------

to what?: sorry i don't understand you

Re: Intermitten issue
 

erm... all looks fine.

what happens with the lights and how do you get the conn back

Re: Intermitten issue
 

when the connection is off, online light is off too, send and receive light is blinging, after a while they are automatically on.

Re: Intermitten issue
 

modem will be rebooting itself

possibly due to thos power levels spiking way out of range when connection drops

do as vm tech says and check those levels when your off

if downstream power is going out of the range -12 to 12 or upstream out of range 29 to 56 (more looking for way out than just outide) then thats what dropping ur conn.

how long does the conn normally stay down for?


let us no when you get those results with the connection off :tu:

Re: Intermitten issue
 

it stays down for 2-5 minutes

---------- Post added at 20:03 ---------- Previous post was at 19:59 ----------

by the way, this problem occurs mostly in the afternoon at about 1-3 PM.

Re: Intermitten issue
 

best to check it at that time tomorrow then

Re: Intermitten issue
 

ok thank guys for all your help

Re: Intermitten issue
 

np. :tu:

Re: Intermitten issue
 

It works well now, thanks guys for your help

Re: Intermitten issue
 

Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 2 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 3
Frequency 25800000 Hz Ranged

Power Level 50 dBmV

This is the status when the net disconnects

Re: Intermitten issue
 

Hi guys, my internet worked properly for a few days and now it keeps disconnecting itself again. When it is off, I go to 192.168.100.1 and here is the result, Could you please check it for me
Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 39 dB
Power Level -1 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 1
Frequency 18800000 Hz In Progress

Power Level 14 dBmV

Thanks in advance

---------- Post added at 19:24 ---------- Previous post was at 19:08 ----------

5 minutes later, it is another one
Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level -1 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 3
Frequency 25800000 Hz In Progress

Power Level 27 dBmV

Re: Intermitten issue
 

Hi,
I am new on this forum and only found it because I am having similar problems. I have been with NTL for a long time and have a Terayon modem with 4 vertically placed LEDs on the front. Frequently the CABLE LED turns of and the modem starts establishing the connection again. Clearly there i sno internet connection then. But even if the cable connection seems to be up, I still have frequent problems with webpages. It looks like it downloads a quick burst of bytes and then it stops for a while. When downloading files it always goes in waves, where the bottom of the wave is 0 kbs for a couple of minutes.
Traceroute usually works but can sometiumes not resolve the www address. While not being able to get webpages often I can still ping or traceroute websites. I have got my DNS from the router but changing to 194.168.4.100 and 194.168.8.100 makes no difference at all.
I cannot get into the modem to see diagnostics, I have tried the DIOCSIS tool available from Robin ?? and can't get it to work either. This is all with the router bypassed and the firewall down.

I am basically out of ideas and don't trust the modem whatsoever. Any ideas how to progress. BTW the Samsung digibox is usually OK apart from a rare (overheat) crash.

Gerard