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Re: Supported NIC's
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---------- Post added at 15:01 ---------- Previous post was at 14:59 ---------- Quote:
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Re: Supported NIC's
so the modem is dropping sync this will be an external fault and not the nic surely?
new card then |
Re: Supported NIC's
for reference my cm status
Signal This page provides important information about the status and quality of the communications between your cable modem and the cable modem network. Downstream Channel The data shown in the table below provides information about the signal coming from the network to your cable modem. Downstream Status Operational Channel ID 1 Downstream Frequency 339000000 Hz Modulation 256QAM Bit Rate 2148000 bits/sec Power Level 0.8 dBmV Signal to Noise Ratio 42.1 dB Upstream Channel The data shown in the table below provides information about the signal being transmitted to the network from your cable modem. Upstream Status Operational Channel ID 1Name WebSTAR EPC2100R2 Modem Serial Number 210005232 Cable Modem MAC Address 00:1a:c3:1b:bb:42 Hardware Version 2.1 Software Version v2.0.2r1256-060303 Receive Power Level 0.6 dBmV Transmit Power Level 36.0 dBmV Cable Modem Status Operational Upstream Frequency 29200000 Hz Modulation 16QAM Bit Rate 256000 bits/sec Power LevelName WebSTAR EPC2100R2 Modem Serial Number 210005232 Cable Modem MAC Address 00:1a:c3:1b:bb:42 Hardware Version 2.1 Software Version v2.0.2r1256-060303 Receive Power Level 0.6 dBmV Transmit Power Level 36.0 dBmV Cable Modem Status Operational 36.0 dBmV Name WebSTAR EPC2100R2 Modem Serial Number 210005232 Cable Modem MAC Address Hardware Version 2.1 Software Version v2.0.2r1256-060303 Receive Power Level 0.6 dBmV Transmit Power Level 36.0 dBmV Cable Modem Status Operational |
Re: Supported NIC's
your downstream power level looks low to me but im no expert on this that is if the 0.8 is for that
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Re: Supported NIC's
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Re: Supported NIC's
still looks low to me
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Re: Supported NIC's
The receive power is all over the place from 0.6 upto 4. I'll try contacting VM again see if they can do anything their end.
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Re: Supported NIC's
that look slike your problem
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Re: Supported NIC's
yeah it does, but I still can't get them to look into it. I've spent about £10 so far on the phone with them and nothings resolved. Have they always been this bad with customer service?
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Re: Supported NIC's
what are they saying? is will need an engineer visit to up thew power to you and or add an attenuator. PM a mod on this forum and see if they can raise it for you :)
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Re: Supported NIC's
They say they can't see a problem their end. I've explained the power levels to them and still it's my problem.
How do I contact a mod? |
Re: Supported NIC's
just look for one in online members :)
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Re: Supported NIC's
for the moment it's working and all I did was add BT's DNS Servers
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Re: Supported NIC's
I'm really getting fed up with VM support, As soon as I say I have a green cable connected light they dont want to know. When I attempt to explain the problem they say there may be a problem their end and it will be fixed sometime soon. I wouldn't mind so much but how long does it take to frix a problem as this problem has been happening for over a week now.
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Re: Supported NIC's
I have heard of issues with these nics, the latest drivers (on windows) seems to fix the issue
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