Cable Forum - Still possible to get internet through set top box?

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- - Still possible to get internet through set top box? (https://www.cableforum.uk/board/showthread.php?t=33614481)

Re: Still possible to get internet through set top box?

OK, can I clarify something.

There are no NEW installs of Internet through STB, those wanting 10Mb or higher are being swapped to modems that can support that speed. Hope that helps.

Re: Still possible to get internet through set top box?

Thanks for all the help and advice folks. Guess I will just have to wait for a modem to finally appear.

Re: Still possible to get internet through set top box?

Quote:

Originally Posted by Creative (Post 34308442)

It would only have worked on old CWC/telewest areas. ntl old areas never had broadband via the STB. Unfortunately it only works when enabled. Your account will not have been set up for STB BB so your STB will not give you BB. The connections may well be there but are disabled.

My BB came from set top box PACE 1000 for over 5 years and I only just left to go on Virgin ADSL due to a move to a non cabled area.

Re: Still possible to get internet through set top box?

Quote:

Originally Posted by joglynne (Post 34308449)

I am ex ntl and until I got the V+ my broadband was via the Samsung 2100c.

You are ex-cable & wireless (well Nynex), not the old ex-ntl, which is what Creative was on about. :)

Re: Still possible to get internet through set top box?

ok, the short answer yes you can...
but there can be issues on the account, meaning that by the time someone resolves them & activates the BB, your modem would have arrived by post.

Give customer services a call in the morning & ask them, explain its a temporary measure, they should be able to do it, but ul have to remember to cancel the service when you get the CM up & running, as you will be being billed for both of them ( different billing systems ). Oh & ask them for your PID number

There are no customers offered a STB BB install anymore, as VM are trying phase out STB BB

Hope it helps

Barfly

Re: Still possible to get internet through set top box?

Quote:

Originally Posted by BarFly (Post 34308720)

ok, the short answer yes you can...
but there can be issues on the account, meaning that by the time someone resolves them & activates the BB, your modem would have arrived by post.

Give customer services a call in the morning & ask them, explain its a temporary measure, they should be able to do it, but ul have to remember to cancel the service when you get the CM up & running, as you will be being billed for both of them ( different billing systems ). Oh & ask them for your PID number

There are no customers offered a STB BB install anymore, as VM are trying phase out STB BB

Hope it helps

Barfly

and the crazy thing is if your in the exC&W area and ask them to give you two or more broadband connections on the same bill they refuse.... you can have one stand alone CM and 3 STBs with powered and pluged but unused CMs.

all that extra unused but powered STB-CM thats pluged into the working UBR at the other end and so all they need do is add it into the accounts and activate it, but they wont, madness loosing pure profit like that.

Re: Still possible to get internet through set top box?

Recently I had a problem with my cable modem and it would not work, India said it would be a few days, so I asked if I could have the net through the STB until the modem was replaced, I was told to speak to CS, to which I did, and when they finally hit the right box, I had FULL 4mb speeds, no matter what time or if Id downloaded loads, was really impressed with it!

So I hope they can do the same easily enough for you, once activated you will have to register for a new bb account, but CS should provide you with that information!

Oh, and one last thing, once things with your modem are working, dont forget to call up and get the STB internet canceled or you will be charged more! :)

Re: Still possible to get internet through set top box?

Quote:

Originally Posted by itrends (Post 34308436)

BUgger it!

and thank you :)

Can I get / buy a modem from anywhere else that I can use. I really needed the net by tomorrow latest? Or does it HAVE to be one from virgin?

as long as you have your PID number and password to hand you can connect through stb. if you have a samsung you can connect directly with an ethernet cable, if you have a pace you will need a crossover cable as well. just connect lead, reboot stb, open IE enter pid number and password click add computer and enter a name for your computer. shut down pc, reboot box, turn on pc and tada! you will have internet. if you don't know your PID no. and password ring VM customer services