Re: Phone Not Working Correctly
 

Well well, the engineer turned up today and what a suprise: it appears not to be a line fault, but a problem with the account! :mad:
He (engineer) was a very nice man, and was apologetic for not being able to do more! And here was why he was unable to: he tried phoning - from my phone, therefore no line fault - to one of the **experts** in the exchange I believe, but guess what? That's right they don't work bank holidays!
I mean whats the flippin' point in having field engineers out and about, but any essential support staff they may require not being there!
In essence the engineer diagnosis was that maybe they have switched my account off in error - it better bloody well be in error! :mad:
Of course if it was an account issue all along, could the initial call to 151 have not picked up on that? :confused:
Will try phoning 151 again! Or maybe I should just phone BT :rolleyes:

Re: Phone Not Working Correctly
 

Hi i totaly agree with your post they want the techs in but some of the support we need are not working :mad: :mad: One day we might get it right :disturbd:

Re: Phone Not Working Correctly
 

Wahey!
Finally got the issue resolved! It turns out it was an account configuration problem: call barring level 6 or something I think the customer services rep said!
Anyhow that's been removed & I can make and receive calls! As to not being able to receive them in the first place, I believe I'd placed call forwarding to my mobile on the line prior to it going funny! :doh:
Anyhow if you experience similar problems to those I mentioned in first-post, then kindly decline an engineer visit until they've scoped your account out!

Thanks 4 the responses received :)

MJ