Cable Forum - who has bricked their box doing a forced update?

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Re: who has bricked their box doing a forced update?

Quote:

Originally Posted by Bramcotestu (Post 34246181)

Last year when i had a fault with a pace box, before replacment by samsung i was told by a very helpful cs operator how to do a forced update when my pace box lost some/all channels. So if it does "brick" your box how come i was told to do it. Holding the down button while switching on at the mains

thats a forced reboot

Quote:

Holding the down button while switching on at the mains

, not a forced update, just means either you had a faulty stb(tuner fault) or you have low levels.

Re: who has bricked their box doing a forced update?

I posted in another thread but cannot be bothered looking it up.
A stb can be rebooted 2 ways. 1 is a simple soft reboot by switching it off at the power and back on. 2 is a hard reboot and this is achieved by holding down a button combination on the stb which send it into a diagnostic start-up. Part of this start-up checks the software revision and if there is a newer one available it downloads it. As Zingle correctly stated there is no way you could reboot a stb enough to cause a fault as they are designed for 1000's of updates.

But lets not get the facts mixed up in this. I've had 3 years working with this hardware, I know what it can do, I know the methods for distributing the software updates and one of the guys that develops the boxs and the guy that handle the updates are member of this forum. Though I suspect they are bored of this sort of chat and are not jumping in.

FACT: A forced reboot will bring down a software update only if it is live for your box.

FACT: The software updates are staggered because of the impact to the call Q's from small changes and also to minimise faults caused by updates. It also helps keep bandwidth under control.

Re: who has bricked their box doing a forced update?

a.good help. ok i see. very sorry. My MISTAKE.

Re: who has bricked their box doing a forced update?

Hi all
Just thought i would give some info about when boxes will be updated.
Had an engineer round this morning to fix my faulty Samsung 2100 as i kept getting No Titles Available when in on demand.
He said that this was a problem with the 2100 and would be fixed when the new update to Virgin software is downloaded, which will be at the end of next week for all Samsung 2100 boxes everywhere. The pace boxes will be done at the end of March.
He swapped my box for a Samsung 2110 which downloaded the new software straight away. Aparently the 2110 boxes can recieve the update now if it is forced but the 2100 boxes cannot. Think he may be right as i tried to force update, but just downloaded the same old ntl software again. By the way i am in Peterborough.