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-   -   3 for 30 not upgraded after merger (https://www.cableforum.uk/board/showthread.php?t=33608064)

Sauron 02-03-2007 19:00
Re: 3 for 30 not upgraded after merger
 
Quote:
Originally Posted by SpeedRacer (Post 34221568)
It appears that although I pay £30 pounds a month for a telewest package that no longer exists and the equivalent £30 package from virgin has additional TV channels and an improved phone service, I will not be moved to this package. Despite now paying virgin media my money.

Contacting cusomer services was everything I've come to expect from a call centre. Waited 45 mins to speak to someone, then told tough luck. You have to wait till your contract expires. Surely this cannot be right ?

Does anyone have any info on contacting customer services regarding this. The guy I spoke to said there had been quite a few calls about package upgrades not being passed on to existing customers.
His Contract is with Telewest as soon as they merged his contract was made voided.

info4u 03-03-2007 01:10
Re: 3 for 30 not upgraded after merger
 
Quote:
Originally Posted by SpeedRacer (Post 34221568)
It appears that although I pay £30 pounds a month for a telewest package that no longer exists and the equivalent £30 package from virgin has additional TV channels and an improved phone service, I will not be moved to this package. Despite now paying virgin media my money.

Contacting cusomer services was everything I've come to expect from a call centre. Waited 45 mins to speak to someone, then told tough luck. You have to wait till your contract expires. Surely this cannot be right ?

Does anyone have any info on contacting customer services regarding this. The guy I spoke to said there had been quite a few calls about package upgrades not being passed on to existing customers.

Surely not :-(
Either the person doesnt want to work there or may have been demotivated by a previous customer he had (not fair to take it out on you but it happens)

one of 3 thinsg can happen
1) Credit you for the cost manually (whcih the person can also gain Team Managers authorisation)
2) Reapply the offer by cancelling one of the services and reactivating them (Might mean loss of TV or Broadband for 2-5 mins but at least you have your offer back
3) Provide a simular offer than ends about the same period or beat the previous one as a good will guesture.

But as I dont work there anymore since December there could have been changes on how they now can credit and deal with customers

But I would try again


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