Cable Forum - Is phone optional?

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- - Is phone optional? (https://www.cableforum.uk/board/showthread.php?t=33606935)

Re: Is phone optional?

"At least you can then phone CS for free using 150"

Mine only ever got used for that, on lots of occasions. :(

Re: Is phone optional?

Quote:

Originally Posted by bubs999 (Post 34209175)

It is optional, as in you don't have to have the line, but you will still be charged the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£11 for it, so you may aswell keep the phone. At least you can then phone CS for free using 150.
I spoke to CS today to sort out my billing and asked about the phone line, thats the reply I received.

That's not true.

Re: Is phone optional?

Quote:

Originally Posted by Shaun (Post 34209381)

That's not true.

Really....well someone should tell the Customer Service people then.

---------- Post added at 11:52 ---------- Previous post was at 11:51 ----------

Quote:

Originally Posted by XFS03 (Post 34209282)

Sometimes I think my posts are invisible. :mis:

Thanks AndyCambs for reposting the link.

I looked at that link and the small print said Feb 2007, which maybe why CS are still telling people you have to have the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£11 phone line charge.

Re: Is phone optional?

I signed up with NTL in October last year (06) and back then you could get 2 for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£20 NO PHONE. I took broadband + TV and paid an upgrade charge to move upto 4mb. ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£26ish a month for that. NO ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£11 charge for phone.

Og

Re: Is phone optional?

Quote:

Originally Posted by bubs999 (Post 34209434)

Really....well someone should tell the Customer Service people then.

You're telling me :rolleyes:

Re: Is phone optional?

Quote:

Originally Posted by ogganova (Post 34209458)

Ah yes but you were a new customer.

It's quite well known the Ntl don't give a toss about there existing customer base.

Still waiting to hear from an existing customer who has had the full ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£11.00 charge for a mythical phone removed. Why is only ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£6.50 being removed.

Strangely, working on the theory that if I am being charged for something then I should get it whether I want it or not, I have tried on several occasions to get my Ntl Phone reconnected, oh yes all the connections are here I believe it just needs switching back on, but each time I tried I just got shunted around Ntl Towers until eventually getting cut off. Ntl still send me a pointless letter every few months or so to tell me the advantages of switching to there crappy phone service.

I have a small chuckle over it before lining the cat's litter tray with it.

Re: Is phone optional?

Quote:

Originally Posted by MichelleUK (Post 34206914)

Hi,

We have had an NTL phone line for years but never really used it. We only had it because when we signed up there was no choice and it was "bundled" with the TV prices.

We had trouble with the BT phone the other day and I tried to use the NTL line instead but it seems to not be working.

I am not sure I can face the struggle to get it repaired and wondered if it is possible not to have the line at all anymore (The recent bill showed the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£11 phone fee separate from the TV for the first time this month so I wondered if we can now get rid of the line as it no longer linked with the TV).

I could ring Customer Services but not sure I could face that either today. (apologies, I am feeling a bit pathetic today and the hanging on in the queue could finish me off!)

Thanks for any help,

Michelle :)

Well, I finally decided to get the phone line fixed so that I can take up the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£85 VIP offer.... but the good old NTL ways have kicked in...

Had an appointment for Saturday afternoon - no show! Spoke to CS who said my appointment was Tuesday between 8.00 and 1.00pm. After pushing the matter, they admitted that they had changed it "but that they had phoned and could not get hold of me". Odd, as both my mobile and BT landline have call logs and voicemail and nothing shows for NTL!

Waited in today for the engineer - no show yet again! Apparently, the order for my job had not been closed properly in the system.

Now booked for Thursday afternoon..what are my chances of success??

Oh well, I feel a little better for the moan...