Re: Whats in it for us?
 

Why is it the first the thing that people say on here when people mention getting a deal is to ring retentions.

Customer Relations is for if your wanting to cancel your account, not just for getting a deal. As you've just had the TVDrive installed you've agreed to another 12 month contract. So you can't leave without paying a EDF.

We are working flat out at the moment even staying behind after we finnish and the department is closed to clear the call q's and getting lots of abuse cause people are having to wait for ages to get through to us, yet only about 10% of the calls are legit Customer relations calls. I hope that with the rebrand that they change the rules and say that if people want cheap deals to go get em elsewhere and stop taking the ****.

Re: Whats in it for us?
 

Billing seem to put a lot of calls through to retentions for no other reason than they can sort it out and Billing dont seem to be able to.

Happened to me earlier this week, spoke to a really helful guy in retentions and hopefully my billing is sorted now. Not sure why the billing people in INdia couldnt sort it out

Re: Whats in it for us?
 

Ah! well, they might just to keep to that then when they start the "Small, Medium & Large" packages. To tell he truth I am happy with my lot just now, as it is reliable and never lets me down that much, which is a far cry from what I have read on here about other ISPs;)

Re: Whats in it for us?
 

I
I agree the company should show long standing all service users some loyalty
by offering discounts, but it seems from what I've just read in the news bullitings we could be loosing sky programs or at least having charges increased, as sky do'nt seem to be to happy with this latest merger,and are starting to put the pressure on.

Re: Whats in it for us?
 

Well said that man.

NTL are fast getting a bad reputation for just giving people services for silly prices, otherwise if they dont, the customer will leave! (basically blackmail)
I can understand it if your service is absolutely awful, but some people are taking the p*ss.

All we hear now is ring rententions for this ring retentions for that, I wish some of these people getting their services for next to nothing would bugger off to ADSL!

I am paying full price for all my services 10MEG + Family Pack TV and im extremely happy, I could quite easily ring retentions and blackmail them and threaten to cancel if i didnt get my services for next to nothing, by i have morals.

I dont see why I should have to subsidise these people?

I would also like to add that I dont think peoples attitudes on this forum help, with their constant, ring retentions! ring retentions! get it cheap! get it cheap! (pay £10 per month for 10MB + Family Pack like my mate is, i mean is it worth actually having these people on the NTL books with stupid deals like that?)

Re: Whats in it for us?
 

U also have a service that works as it should. Not every1 does...

Re: Whats in it for us?
 

I do appreciate some people are well within their rights to ring retentions as their service is soo poor, but lately lots of people just take the p*ss and want to get their services for next to nothing.

Re: Whats in it for us?
 

Well I tend to use a common sence when dealing with customers, yes if they have problems or spend a high amount I'll give them a discount. (when I say high amount I'm talking about £150 - £200 a month)

But If the've only got a phone line and only spend £2 to £3 on calls and expect a discount, I'll turn round and say 30days notice your disconnections booked, anything else I can help you with ( and you'd be amazed how oftern this happens.) Mind you saying that I was told that I can be a little too assertive with customers especially the ones that take the p*ss.

And you'd be amazed at how many customers ring and say they want to cancell because of this and that but when you turn round and say I an't offering you anything and I'll booked your disc, they soon change there mind.

Re: Whats in it for us?
 

:gpoint:

Re: Whats in it for us?
 

You probably should have kept on complaining until you got a decent picture, and then ask for compensation - when you had the standard box.

Re: Whats in it for us?
 

In fact when the Telewest bloke first came, he did say to us that we would never get a good picture on our new TV as it was H/D and the box that we had then could simply not supply a decent picture, as the TV was so new in technology?
We are both chuffed with everything now, and I must admit that scrolling through the TV guide now, is a lot more user friendly than the old one was, especially when looking through your "favorites" channels :tu:
I like changes, but only when they are for the better;)