Re: NTL refusing to do installation.
 

For everyones info, I think this has been sorted now.

Address is in the process of being added to our systems, following checks from a local planner for the area who has very kindly helped me out.

Just waiting for confirmation the address is on, before we can get someone reliable to contact retrovertigos cousin, to get him signed up.

A happy end, hopefully!

Re: NTL refusing to do installation.
 

Red_Robin has been amazingly helpful it has to be said. I was nervous of commenting and bigging him up too much in case he ended up being inundated with requests for help :) But I had to post a thank you publically to say how friendly and helpful he has been.

Re: NTL refusing to do installation.
 

Nice to see feedback from an, eventually, satisfied customer :D

I've got a feeling that Red Robin might be a she :erm:

Re: NTL refusing to do installation.
 

:Yes: Red Robin is a "she" !!!!

Thanks for the thanks, but I'll be really happy when he's installed!!!

Am chasing again the addition of the address to the national database we use, so he is known as a serviceale property. There is no danger than this won't happen, but it's just taking time. Apparantley there is a backlog at the moment :rolleyes: but hopefully it'll be on today before I leave, I've already chased it once today, then I will get someone RELIABLE in sales to give him a call, after Monday as requested.

Re: NTL refusing to do installation.
 

OOps, I had a sneaky feeling Red might be a she. But was stuck either saying nothing - or asking if she was indeed a "she" and possibly embarassing some poor guy :)

She's been a diamond in any case! :)

Re: NTL refusing to do installation.
 

Pleased to say that this address is now showing as fully saleable on our national database. Just hope the install goes okay now!!

I will ask someone to contact your cousin next week, as promised.

HTH

Re: NTL refusing to do installation.
 

If this all goes to plan my cousin is single and might very well want to marry you :)

Thanks again!!!

Re: NTL refusing to do installation.
 

Oh dear that'll be the last time Red Robin offers to help anybody :p:

Re: NTL refusing to do installation.
 

Pleased to report that the regional sales manager is getting someone to call your cousin today.... if this doesn't happen, let me know, but I'm confident it will (he "promised" it would....)

One husband is quite enough thank you ;) !!

Re: NTL refusing to do installation.
 

Yes they phoned (although they phoned his mums first off instead of his mobile :) ) They called about 2 hours ago and someone is here as I type this checking out the final details of what package he wants etc.

That's probably the most annoying thing about NTL - for every time they seem clueless, they can be so on the ball. I have never had to wait more than 3 hours to see an engineer, which is great. Such a shame they can have these cock-ups once in a while.

Really can't thank you enough robin - fantastic of you to do this. We would have been chasing our tails forever and a day otherwise.

You don't fancy one husband for every day of the week? One to do the ironing, one to do the washing, one to take out the rubbish etc etc ;)

Thanks again - my cousin is over the moon.

Re: NTL refusing to do installation.
 

Yay!!!! :D :D :D

So pleased it's sorted, just hope the install goes okay now?! Where on earth did they get his Mums number from?!! Totally confused!! I only gave his mobile!!!

Nice to have a happy ending.... some of us out here in ntl land do genuinely get narked to see simple things unresolved, where theres a will, theres a way.

Hope the sales chap was decent, and the install goes smoothly..... let us know when it's all done?!

Re: NTL refusing to do installation.
 

Apparently they had his mums number on record from when he first called them months ago! Somehow they got their hands back on that number rather than his mobile at first. But a minor glitch, that of course, wasn't a problem.

Haven't spoken to my cousin since the sales guy was here - but I'm sure my cousin would have been banging on my door with more tales of woe if it hadn't gone smoothly. I mean, they have actually seen the property first hand so they can hardly deny ot exists anymore ;)

I'll be sure to post and let you know when it's all up and running.

Re: NTL refusing to do installation.
 

Well, the installation was done today and turned into a farce of "carry on" proportions. First the engineers made it quite clear they didn't fancy doing the job, as it was bigger than normal and would "take them all day and we get paid by the job".

They then tried to wheel out the excuses of how the cable needed to pass on someone else's property (my flat) and that they needed permission. I said it was ok, and luckilly the landlord was there and said he didn't give a toss either :) cue some more grumbling.

They said they would come back another day, as they need to make space in their timetable to do the install. They came back half an hour later and said they were going to do it!! it took them 1 hour and 10 minutes (just a touch less than the whole day they mentioned ;) ).

Then the fun really began. Couldn't get the broadband working - and the engineers only made sure the Tv worked and nothing else. Plus the salesman had signed my couisn up for tvpackage, movies, sports, phone and broadband - for a whopping £82.49!!!!!!!!!!!!!!!! told my couisn to call them and sort out something approaching the prices they mention in their mail shots that arrive weekly.

We had to phone customer support as the broadband wouldn't connect. Anyway, the girl we spoke to said nothing had been registered and they didn't have my cousins bank details (not true) he gave all his details again and she gave him a new pin number. Tried the new pin and it didn't work. Spoke to tech services, told us old pin number was correct. That didn't work either.

Called back customer support. They told us the "new pin" was in fact the account number (the girl must have got mixed up). Gave us yet another pin number, and finally after 2 hours of phone calls it works. It took less time to run yards of cables and screw boxes to walls than it did to get the broadband working.

Not a great first impression sadly :( - one odd thing, they won't confirm a price to my cousin for the package. Saying that it hasn't "gone through the system yet". He's been told £10 for six months of 2 meg broadband, but as of yet can't give him price for full TV package plus phoneline. Smells of bullsh**t to me. I mean why not say "it costs x amount" everyone must pay the same surely?

So, he's left with it all working but no clue as to why they charge Broadband seperate and how much is his phone and TV will be. Very odd to say the least.

But, it's all working and he is happy enough. Shame about the shambles regarding the pin number though.

All credit to red_robin for showing that NTL do employ people that care and know how the system works. Just wish she'd have been on the phone while sorting this stuff and maybe it wouldn't have taken quite so many years off my cousins life :) Thanks again Robin :)