Re: 12hours? Pffft
 

I understand you're frustrated but as the above says, you're aren't likely to get any extra help if that's how you refer to the very people who might otherwise step in to assist.

Re: 12hours? Pffft
 

As if to add to the humour of the problem I've suffered from being an ntl client, I received the following message for my earlier post from 'Paul_M':-

Pity. I don't think it was out of order, especially considering some of the behaviour and events I've suffered at their hands, but there you are. Just making everyone aware that you can't do this.

---------- Post added at 14:37 ---------- Previous post was at 14:32 ----------

Appreciate the advice Russ.
If you work for ntl, they say they record phone calls "for training purposes", go and see how many I've had to make, how long I've had to spend making 'em, have a listen to some of the 'help and advice' I've received, see how much I've had to call back to complain they haven't happened, and the length of time this has taken place for.

[confused]Help? ntl?[/confused]

Re: 12hours? Pffft
 

i think the point that was trying to be made was it is the wrong place to fire off insults to all ntl:Tw staff.

granted the way you were spoken to was very wrong and should have something done about it, however the staff that visit this board do so in their own time to help customers like you.

calling all ntl staff monkeys probably isnt the best way to get someone to go into work half an hour early to sort out your problem

Re: 12hours? Pffft
 

None of the admin team on this site work for NTL, however the members of the site who do work for them will occasionally offer help, voluntarily and often in their own time.

I'd suggest that you have probably 'blown' any chance of that priviledge being extended to looking into your problems - when you want a taxi, do you walk into the office saying 'can I get a cab, please', or 'which one of you monkeys is going to take me to the station?'

No-one is suggesting that NTL don't have problems, but insulting the very people whom may have been able to assist is not the most logical way to get the problem solved, in my opinion....

Re: 12hours? Pffft
 

Your recent remarks, show you have no respect for ntl employees as a whole. Many are working within the limits of their own systems, and whilst this is not good for the customer, they aren't able to cut through the red tape very easily.

I had offered you the opportunity for your issues to be escalated through this site's contact, who are ntl staff at high level and who have proven track records of slicing up the red tape and getting results. Unfortunately, your remarks have now removed that route, leaving you on your own.

Re: 12hours? Pffft
 

Ntl_Sux made a figure of speech, the NTL people that treat him, they way they did, deserve the name calling! ....and NTL_Sux has the right to vent some steam!

If the rest of the NTL employees want to stand by, do nothing and just sulk, for the name calling, that's fine too! ... but is THIS the right attitude?

Re: 12hours? Pffft
 

Our resident ntl guys help out here because they want to. It's no issue to them if they don't. It's their own time, I'm sure most/all of them have families and lives away from this site, so to come here and see someone tar them all with the same brush and get insulted along the way, I can understand them not wanting anything to do with people like that.

You've got some darned good people on here - you go and find another site where people with Bill C's knowledge willing to help people out for free.

Re: 12hours? Pffft
 

When help is offered on here voluntarily, out of plain courtesy it is preferable to be polite, not abusive. As for 'sulking' - that is your interpretation, people have no 'right' to free help from this site and if it is not offered we have no grounds to criticise.

Yes NTL_Sux has every right to vent steam, but personal abuse of NTL staff on here is NOT going to get them to help, when they simply do not have to.

I wouldn't help someone, in my own time, if they were abusive to me - I don't have any problem with anyone holding a similar view ....

Re: 12hours? Pffft
 

I have no reason to disagree with the above statement.

Re: 12hours? Pffft
 

If the NTL employees on here want to help people, that is their business. Although the site does have contacts within NTL, none of the admin team work for NTL. Put simply, we are not (and never will be) an official NTL site, even though nthellworld.com was toward the end.

As such, we cannot offer staff any inducement to work on here, so those that do, do so because they want to. Those that offer help do so because they wish to help customers.

NTL Sux's comment implied he that he though all NTL staff were (to use his term) "Monkeys". This is not true. NTL, like all companies, employ good and bad staff. By definition, the bad staff wouldn't bother with a forum such as this.

He has every right to rant, but it doesn't make much sense to just blindly rant at people who may start off willing to help.

Re: 12hours? Pffft
 

Ok, you do not like "sulk", what would you call it?

If my fellow employees treated a customer as NTL_sux was treated, then my priority would be to sort it out ---forget free time--next time that I am at work. ;)

Re: 12hours? Pffft
 

Hmmm it seems people here pick and choose who they help!

I to in a previous post called NTL employees Muppet's yet I was offered help and did not get a warning!

OK I was in the wrong because the lady who helped me was friendly and new her stuff. I am grateful to her to this day as well as the person who forwarded my details on to her! :tu:

However I can't help but see this little community gang up on some members just because they say something in the spur of the moment or because they get angry after days or weeks of the run around!

I have also read posts in the past that get some people in trouble yet regular forum members post things in a similar contrast but nothing is said!

Ohhh and before people ask for links etc... I'm not about to go searching for them i'll just let people make their own minds up!

Re: 12hours? Pffft
 

I have no reason to disagree with the above, althought I do not think for a moment that NTL_Sux really believes that all NTL stuff are Monkeys, it was figure of speech! We all get upset and make stupid generalizations!

Re: 12hours? Pffft
 

You are missing my point - NTL employees on here are NOT at work, any help they give is ENTIRELY voluntary, so why should they help someone who insults them. Figure of speech, or not, if people don't want to be misunderstood they shouldn't make 'stupid generalisations'.

- my alternative to 'sulk' would be 'display indifference', there really is no onus on them to do anything else, while on here. I am not arguing that NTL_Sux wasn't badly treated, just that his/her method of trying to get something done about it was 'less than optimal'.

Re: 12hours? Pffft
 

That's fine. This is a forum. They can rant.

Ok, so, they can afford to 'display indifference' for the behaviour of their colleagues, when they go to work next day, and they know that

(i) NTL keeps losing customers
(ii) their fellow employees keep messing everything up
(iii) NTL/telewest will sack 1700 (? is this accurate) people.

To me it's called "sweeping under the carpet",

They need people to be proud to work for
Langley/Bromley/Diamond/Telewest/NTL/C&W/younameit /It's-an-embarrassing-company-to-work-for,

ok, they are working on it,

virgin media :rolleyes: