Re: can i get the upgrade
 

Welcome to the forum LFCfan

Re: can i get the upgrade
 

so i have 2meg
must have upgraded when i turned my modem of fore a bit like u suggested.
thanks 4 all your help guys, this forums cool

Re: can i get the upgrade
 

n/p glade to of be able to suggest something and it work for once well hope u stick around.

iain

Re: can i get the upgrade
 

Tue, 14 Jun 2005 09:20:27 UTC
1st 128K took 1472 ms = 89043 Bytes/sec = approx 741 kbits/sec
2nd 128K took 1713 ms = 76516 Bytes/sec = approx 637 kbits/sec
3rd 128K took 1172 ms = 111836 Bytes/sec = approx 930 kbits/sec
4th 128K took 1452 ms = 90270 Bytes/sec = approx 751 kbits/sec

What does all this mean, i am on 750k, and npt sure if i have got the upgrade as yet

Re: can i get the upgrade
 

Are you on a stand alone modem or stb as that looks like the answer is no you haven't got your upgrade yet. If you are on a STB you will need to call CS to ask for it to be done.

Re: can i get the upgrade
 

Modem connected to the stb, due to the black pace box being unable to cope with the speed when i was connected at 1mb

Re: can i get the upgrade
 

Modem connected to STB? Normally they seperate the feed, are you sure the cable from the modem goes to the STB?
If it is a normal SACM connection then point it here
http://www.ntlworld.com/data-feeds/e...tierMigration/
and follow instructions but if it is going through the STB then you have to call CS and ask about the upgrade I'm afraid.

Re: can i get the upgrade
 

Originally it came from the STB, but as i said, when i was on 1mb BB, i was having plenty of issues with internet going down, and picture freezing on tv, so eventually they put a modem in, and lo and behold its sat on top of my STB/DVD player:o :confused:

Re: can i get the upgrade
 

But where does the cable that connects to the SACM come from? If it comes from the STB then you will need to call CS as sometimes they have to be upgraded manually.
If however the cable that feeds the SACM does not come out of the STB you should be able to use the tier migration screen to put your upgrade through automatically.