Cable Forum - Are you getting a better service since the upgrade

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Re: Are you getting a better service since the upgrade

Quote:

Originally Posted by Ignition

I can't really see how an 'about the same' could come into it. It's supposed to be a service improvement. If speed upgrade worked your service is better, if issues arose from the upgrade then service has been degraded assuming it was working properly as before.

IMHO a 1.5Mbit fully working service is better than a 3.0Mbit dubious service, I'd regard any instability in connection resulting from the upgrade as degradation, which is not offset by the better speeds when connection is working.

there something wrong here why are we agreeing :LOL:

Re: Are you getting a better service since the upgrade

well most of the time my connection itself is running ok ish but then quite often all of a sudden I cant browse the web nor can I ping any website but if I ping and go to an ip address it comes up.

strange things happening ... might just leave NThell soon enough as I'm fed up with the service...tv hardly working all the time the browse and stb freezing...

Re: Are you getting a better service since the upgrade

My connection is great, website loads up quick and downloads fast all the time, and the new STB has not had a crash yet

I am dissapointed about the upload speeds that could be a lot better

Re: Are you getting a better service since the upgrade

Quote:

Originally Posted by micah56

My connection is great, website loads up quick and downloads fast all the time, and the new STB has not had a crash yet

I am dissapointed about the upload speeds that could be a lot better

hi and :welcome: to the site , do you mean your upload speeds are poor or do you mean you think they should be set at a higher level :)

Re: Are you getting a better service since the upgrade

I guess it depends on what you mean by "service". My speed has improved since I moved to 3M - but not by the 2x you would expect when going from 1.5M to 3M. Most of the time I don't seem to get much better than 2M. Therefore in my eyes my "service" has not improved, as I no longer get 100% of the speed I pay for. Since I'm now paying for a speed I rarely get I will be switching to the 2M service shortly.

Re: Are you getting a better service since the upgrade

I ticked its a lot better, some may remember the problems I was having with inconsistent pings and speeds, these seem to have gone away when the upgrades came into place.

Re: Are you getting a better service since the upgrade

Quote:

Originally Posted by paulyoung666

hi and :welcome: to the site , do you mean your upload speeds are poor or do you mean you think they should be set at a higher level :)

Thanx 4 the welcome :cool:

Yer i meant that the upload speeds should be set to a higher level, i only upload at 25kBps, how crap is that

Re: Are you getting a better service since the upgrade

Voted that my service is worse. Until the upgrades I was one of those rare customers that never had any complaints with the service, I now get regular disconnections, time outs, slow speeds rarely at the full speed for 3mb.

Re: Are you getting a better service since the upgrade

online games is still useless bad pings the lot:td:

Re: Are you getting a better service since the upgrade

I voted it's about the same. It's the quality of the service that's important to me, not the speed. It's always been fine before and it's been fine since :)

Re: Are you getting a better service since the upgrade

Mine has become a lot better, my pings have really improved (making online gaming a lot better, even packet loss on xbl is down since upgrade), of course 3meg is brilliantly fast (Getright comes into its own here :D), and my service has been near perfection.

Re: Are you getting a better service since the upgrade

voted item 1.

Speed increase = better

no other problems other than the usual occasional blip either poxy or DNS related but they are soon overcome

Re: Are you getting a better service since the upgrade

I've voted 'about the same'. No major issues since the upgrade thank goodness. I don't count the speed upgrade under 'service' since to me that's referring to reliability.

Re: Are you getting a better service since the upgrade

Quote:

Originally Posted by Monster Jedi

online games is still useless bad pings the lot:td:

Quote:

Originally Posted by Monster Jedi

Since the upgrade. I've downloaded 435gigs.

Generally online gaming and raping the **** out of your connection don't go together too well.
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Quote:

Originally Posted by Hans Gruber

I voted it's about the same. It's the quality of the service that's important to me, not the speed. It's always been fine before and it's been fine since :)

Herein lies the issue, the 'upgrade' is literally just the changing of a modem config file, how else is it supposed to improve service apart from speedwise? The poll is pretty much useless.
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Quote:

Originally Posted by Chrysalis

I ticked its a lot better, some may remember the problems I was having with inconsistent pings and speeds, these seem to have gone away when the upgrades came into place.

Nope, you need to thank the chaps in Leicester for breaking your area down and upgrading the network to add capacity, the speed upgrade didn't do anything for you per se.
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Quote:

Originally Posted by mfarmilo

I've voted 'about the same'. No major issues since the upgrade thank goodness. I don't count the speed upgrade under 'service' since to me that's referring to reliability.

Again why the poll has a few issues :(
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Quote:

Originally Posted by paulyoung666

hi and :welcome: to the site , do you mean your upload speeds are poor or do you mean you think they should be set at a higher level :)

I agree actually, but before that happens ideally people need to stop using their home connections as FTP servers or leaving P2P on all the time, the up to down usage ratio isn't far off 1:1 even though the bandwidth cap per cust ratio is 10:1.

P.S. Cap as in maximum rate not as in amount you can download.

Re: Are you getting a better service since the upgrade

Quote:

Originally Posted by Ignition

Herein lies the issue, the 'upgrade' is literally just the changing of a modem config file, how else is it supposed to improve service apart from speedwise? The poll is pretty much useless.

It's possible you could have got a degraded service due to the upgrade because of the extra stress on the network, but it seems as though it has coped with it pretty well. So really it needs 2 options, 'it's about the same' or 'it's got worse'.