Re: Fraudently Took Money From Debit Card
 

So if you are saying that NTL have admitted liability, let them refund you, why the need to get a solicitor involved?

Re: Fraudently Took Money From Debit Card
 

Well because they have promised for 16 weeks or more and the person resonsible for this statement was A SUE Attenbourgh... oh and yes SUE is a credit control manager for NTL.

And like you have said (you must be a ntl customer) Because we have in it black and white that they accept what they have done is Illegal...so what is your argument.

Re: Fraudently Took Money From Debit Card
 

This is so much more fun than the caps thread !!! :)

Come on Colin, let's have a bit more ;)

Re: Fraudently Took Money From Debit Card
 

A little :notopic: but the Communications Agency or better known as the Radio Communications Agency Link would be the people you would contact say if your next door neighbour had a computer that leaked RF and was causing you problems in Listening to the Radio or watching the TV or the radio ham next door was causing you problems.

One thing I didnâ₠¬Ã¢â€žÂ¢t know is they are under OFCOM and they merged in 1993 and came from over the bridge Waterloo Bridge that is, their old home. :)


Now whos got a leaking computer :D

Re: Fraudently Took Money From Debit Card
 

The Radiocommunications Agency is PART of ofcom.

From http://www.ofcom.org.uk.

Besides, you would only contact the radiocommunications department of ofcom IF ntl broadcasts were interfering with your own radio broadcasts.

Because NTL are a registered telecoms company, you need to contact ofcom's telecommunications department (there are numbers on the site above) to sort out any billing enquiries. You will need to make sure you have exhausted your channels at NTL first though.

Re: Fraudently Took Money From Debit Card
 

I don't think she would appreciate her name being posted on here without her permission. I would try and contact the MD of ntl home, his details are listed in the knowledgebase if you aren't getting any joy.

I suggest you go and calm down before posting any further. Posting people's names on here without their permission is not the right way to go about things no matter how long this has dragged on for.

Re: Fraudently Took Money From Debit Card
 

The communications agency just the governments press office....just shows how many people on here are very naive to communications.

What does this have to do with NTL....putting it bluntly this is who NTL have their Communications Licence With........and WHO's GOING BACK OVER THE BIRIDGE......I have had one decent E-Mail from a Couorled guy who as told me he knows about the communications agency.

So all you Devowed NTL Loving Customers please talk to me about something that you know about.
__________________

not making a staement just stating the truth.

Re: Fraudently Took Money From Debit Card
 

colin64,

I suggest you go and calm down.

Re: Fraudently Took Money From Debit Card
 

The Telecoms (voice and data) and Broadcast regulator for this country is OFCOM (OFfice of COMmunications). Can't find a website for any other communications agency. Unless the existance of this agency is classified (in which case, they would not licence a public company, and you could be charged as a traitor for talking about them), then there would be a website for them. Under the Freedom of Information act, their procedures and publications would certainly be required to be open for public review.

So, instead of telling us we are wrong, why not go to the right department within OFCOM?

Re: Fraudently Took Money From Debit Card
 

yep you need to chill out man . calm down we are trying to help you out here , !:)

Re: Fraudently Took Money From Debit Card
 

I have received complaints regarding this thread - can we please calm down Colin - People are only trying to help you, there is no need to be so harsh when replying back, your loosing sympathy with your issue each time you keep posting with so much anger attached in your postings. Thanks.

Re: Fraudently Took Money From Debit Card
 

I work in the department that refunds this type of payment "taken in error" presuming its sabs based,its usually boils down to either a csr added the card incorrectly,or there has been an issue where switch cards have been allowed to claim the full o/s bill,this being a software issue,ntl is fully aware of the problem and will without question refund the money back to the same card,as for charges once the evidence has been supplied this can also be refunded as a chq,cannot see the necessity for legal action unless the normal channels aint worked?

Re: Fraudently Took Money From Debit Card
 

Mick

I have started looking for that bridge ;) :LOL:

Re: Fraudently Took Money From Debit Card
 

My parent have 2 cards.

When our internet was disconected for no reason, NTL told us if we want it back we had to pay reconnecting fee £50. So my parent gave them a credit card number to pay that £50. They didnt reconnect the internet straight away. Then NTL said to stop this happening again, pay your monthly fees through credit card....(we payed through cheque). My parent gave them a different credit card for monthly fees.......this happened back December/January. (A month without internet then)

Guess what they did last month???........well NTL took £25 from two cards, (including the first one which was used to pay just £50 reconnecting fee). So they took £50 in total last month.:td:

Re: Fraudently Took Money From Debit Card
 

ntl customer here, pay by direct debit, never had any problems.

Colin, whilst this site was originally formed as a forum for the many complaints that ntl generated because of their disjointed services, you will find now that in all cases peolpe here can point you in the right direction to complain. When people tell you that OFCOM are responsible for unresolved complaints, they are correct, they actually know what they are talking about...........in fact ntl's former CEO, Stephen Carter, is now the director of OFCOM.

As has already been mentioned, if you have evidence of liability from ntl, and they have not come good with their promises, take it up with OFCOM.