Re: Price Remains the same?
 

As I own my modem I am paying £19.99 a month for 750k Broadband. But will this stay the same when I get the upgrade.
No one seems to know
Maurice

Re: 2Mb for £11.60! ? err...
 

Aah the similar problem that was charging people £38.50 for the Sky sports collection instead of 21.50?

Re: 2Mb for £11.60! ? err...
 

I can explain it. I encounter this on the phones all the time. Basically as your billed in advance, when you change the service, you receive a credit back for what you've been billed in advance, bringing the bill down and then a charge for the new service (and this does happen on the speed upgrades).

Now the problem is, you receive the credit back and the system recognises that, but the DD doesnt recognise the charge afterwards

for example
£24.99 billed in advance
£13.39 credit (for 750k)- picked up by the direct debit bringing the amount down to £11.60 owed.
£13.39 charge for (2mb) - this isnt picked up by the DD and therefore the £11.60 is still only taken despite the fact the amount owed is still £24.99, its a system glitch

By the way, for you curious lot, I am an NTL employee
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To be honest, you've been getting a deal that expired a long time ago for much longer than you should . The answer is no you wont be able to keep your deal