Re: Surely this can't be right??
 

From http://www.home.ntl.com/page/broadbandexisting

Existing 750K customers

We´re in the process of automatically upgrading your service to 2Mb. This upgrade is absolutely free and you don´t have to do anything to receive it. What´s more, the monthly price of this service remains the same. Check this page again for updates on when you will be upgraded.

I'm in almost the same situation, paying 19.99 a month for 750k but it's because I originally bought my CM. I saw the page that said 2Mb for 24.99 and decided to wait for the automatic upgrade but having seen the above page I might take an offline copy and go ahead and upgrade now.

Just had a thought... the price might stay the same but I lose my discount.... Think I'll wait :D

Re: Surely this can't be right??
 

hi and :welcome: to the site , why do i get the feeling it wont :disturbd: :D :D :D :D

Re: Surely this can't be right??
 

I would advise anyone who's unsure to hang fire until I report back tomorrow, I may have a more definitive answer then.

Re: Surely this can't be right??
 

Yo, i had the same problem, i just upgraded my broadband today to 2mbs, and i was on the £19.99 deal, but NTL were charging me £24.99. I phone them up and it was all due to some crazy billing scheme, they chage full price, then lower it, but in total it all works out at 19.99, best thing to do is give them a call, and have them explain it to you.

Re: Surely this can't be right??
 

That's not crazy, it's how the system works.

The system gives you broadband at 24.99 which is the only price it can charge for that level of service. A discount code is then applied which brings the price down to the correct one.

I know this is the case with two of ntl's three main billing systems. Dunno about the third one as I've never used it and probably never will.

Re: Surely this can't be right??
 

Yep already had that billing system explained to me after i contacted them via email after my statement showed the wrong ammount. Very nice bloke explained that they debit £24.99 then credit £19.99. At least thats how i interpreted it. But there was no such credit on my first statement hence me contacting them. we'll see what the outcome is tomorrow, if not i'll give them a quick call, can't hurt, cheers! :-)

Re: Surely this can't be right??
 

*Moved to ntl Billing forum*

Re: Surely this can't be right??
 

sorry. can't believe I was that blind to miss a whole forum!! :dunce:

Re: Surely this can't be right??
 

hmm, we've got 2 750k connections (paying £19.99 for each) in my house, don't really want to be paying an extra tenner a month.

sounds like we'd probably better wait to be upgraded automatically then! :shrug:

Re: Surely this can't be right??
 

Ok for certain if you have a discount scheme and you upgrade online/manually then you'll lose the discount.

Not sure about the automatic ones, still waiting to hear. Maybe Marge could look into it....

Re: Surely this can't be right??
 

Thanks for the information Scrotnig.

Think I'll play the waiting game :)

Re: Surely this can't be right??
 

Upgrading your service will mean you lose any discounts or offers you were receiving prior to the upgrade......



sorry folks! :(

Re: Surely this can't be right??
 

Any increase in the price of the service is a valid and acceptable reason for cancelling the contract. It remains to be seen if customers getting a discount will have the discount removed when their service is upgraded automatically, somehow I think the discount may be retained.

Re: Surely this can't be right??
 

I had actually deleted my message, as it is fairly irrelevant, as I presume this will only apply to a tiny minority of clients.

Now that you have replied however, I'm sure some of the legal people will argue that the removal of a discount is not an increase in price.

Re: Surely this can't be right??
 

Ahem! for reference:



20. Cancellation Rights



You may cancel the Services without penalty in the following circumstances:-

1. if we increase our Charges you may cancel those Services in respect of which the Charges have increased by giving us one month's notice in writing within 30 days of the earlier of:
   
   (a) such price increase being notified to you under Condition 6.2; or
   
   (b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If you cancel Services under this Condition, the increased Charges relating to those Services will not apply to you;
   
   
2. if we significantly reduce the content of the Services or make any significant change to the terms and conditions of this Agreement under Condition 26, you may terminate this Agreement by giving us one month's notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such Services has expired.

6.2 We may vary our Charges from time to time but will publish any change in our main offices prior to the change taking effect. We will however do our best to give reasonable advance notice of any increase in our charges which is likely to substantially increase the charges payable by a significant proportion of our customers. Your rights to cancel the Services if we increase our Charges are set out in Condition 20.1(i). If you request a change to the Services supplied to you, we may need to alter the Charges to reflect those changes.



removal of discounts does not technically constitute an increase in charges......