Re: gaming in basingstoke
 

& as if by magic i happen to have a BT connection handy here you go, exactly the same problem, exactly the same place. Sorry but dont look like a NTL issue.

C:\Documents and Settings\Owner>tracert www.novalogic.co.uk

Tracing route to www.novalogic.co.uk [38.144.95.66]
over a maximum of 30 hops:

1 31 ms 29 ms 29 ms btdhg508-hg1.ealing.broadband.bt.net
2 25 ms 29 ms 29 ms 217.47.6.*
3 27 ms 29 ms 29 ms 217.47.6.110
4 27 ms 29 ms 29 ms inh3cs02-500.imsnet3.btopenworld.com [213.1.119.
62]
5 126 ms 29 ms 29 ms btfl04-gig8-7.imsnet3.btopenworld.com [213.1.119
.157]
6 26 ms 29 ms 29 ms core2-pos6-2.ealing.ukcore.bt.net [194.72.9.253]

7 26 ms 29 ms 29 ms core2-pos5-0.telehouse.ukcore.bt.net [194.74.65.
181]
8 25 ms 29 ms 29 ms 195.66.224.185
9 117 ms 119 ms 119 ms p6-0.core02.jfk01.atlas.cogentco.com [154.54.1.5
]
10 116 ms 119 ms 129 ms p15-0.core01.jfk01.atlas.cogentco.com [66.28.4.1
65]
11 97 ms 99 ms 99 ms p12-0.core01.jfk02.atlas.cogentco.com [66.28.4.1
0]
12 106 ms 99 ms 109 ms p4-0.core02.dca01.atlas.cogentco.com [66.28.4.81
]
13 117 ms 119 ms 119 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1
61]
14 126 ms 129 ms 129 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1
53]
15 126 ms 129 ms 129 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1
42]
16 147 ms 149 ms 149 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45
]
17 186 ms 179 ms 179 ms p14-0.core01.san01.atlas.cogentco.com [66.28.4.6
]
18 186 ms 179 ms 179 ms p6-0.core01.lax02.atlas.cogentco.com [66.28.4.23
0]
19 186 ms 179 ms 179 ms 204.6.150.242
20 237 ms 179 ms 189 ms 38.144.95.66

Trace complete.

Re: gaming in basingstoke
 

bt Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\keith>tracert 38.144.95.66

Tracing route to 38.144.95.66 over a maximum of 30 hops

1 13 ms 2 ms 2 ms voyager.home [192.168.1.1]
2 13 ms 12 ms 12 ms 217.47.206.58
3 13 ms 13 ms 12 ms 217.47.72.161
4 13 ms 14 ms 13 ms 217.41.169.13
5 15 ms 18 ms 13 ms 217.41.169.65
6 14 ms 13 ms 13 ms 217.41.169.122
7 13 ms 15 ms 12 ms 217.41.169.34
8 16 ms 12 ms 13 ms 213.120.193.18
9 13 ms 13 ms 13 ms core2-pos12-1.reading.ukcore.bt.net [194.72.0.21
3]
10 14 ms 14 ms 14 ms core2-pos13-0.ilford.ukcore.bt.net [62.6.196.233
]
11 15 ms 16 ms 15 ms core1-pos9-0.redbus.ukcore.bt.net [194.74.65.250
]
12 16 ms 15 ms 16 ms 195.66.224.189
13 15 ms 19 ms 15 ms p14-0.core01.lon02.atlas.cogentco.com [130.117.1
.101]
14 90 ms 89 ms 88 ms p6-0.core02.jfk01.atlas.cogentco.com [154.54.1.5
]
15 89 ms 88 ms 88 ms p12-0.core02.jfk02.atlas.cogentco.com [66.28.4.1
69]
16 87 ms 87 ms 89 ms p15-0.core01.jfk02.atlas.cogentco.com [66.28.4.1
3]
17 95 ms 98 ms 94 ms p4-0.core02.dca01.atlas.cogentco.com [66.28.4.81
]
18 104 ms 104 ms 105 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1
61]
19 120 ms 121 ms 117 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1
53]
20 114 ms 114 ms 114 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1
42]
21 135 ms 133 ms 134 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45
]
22 * 164 ms 165 ms p14-0.core01.san01.atlas.cogentco.com [66.28.4.6
]
23 169 ms 168 ms 169 ms p6-0.core01.lax02.atlas.cogentco.com [66.28.4.23
0]
24 170 ms 169 ms 169 ms 204.6.150.242
25 169 ms 171 ms 168 ms 38.144.95.66

Trace complete.

C:\Documents and Settings\keith>

Re: gaming in basingstoke
 

It's not an ntl issue I'm afraid.

Re: gaming in basingstoke
 

but bt line plays perfect no connection loss but my ntl does not ????????

Re: gaming in basingstoke
 

Is that a statement or a question?

The Trace Routes that have been posted suggest that the fault does not lie on ntl's side.

Re: gaming in basingstoke
 

hi its a fact that i can use my bt line its perfect and i use my ntl line its not and there is many other complaints about ntl on the novaworld forums ,please tell me what the solution is ??? it crazy :confused:

Re: gaming in basingstoke
 

Do you have a link to all these complaints?

Re: gaming in basingstoke
 

can i ask where we are going on this i can put all the complaints in here yes ,but what will that do to solve this problem ...ntl have been told about this already not intrested so no point putting them in here ,i made the first post to see if someone had a answer to my probs not the opposite to see if im telling the truth...the facts are i cant use my ntl line playing in bhd novalogic and i can use my bt line what is the problem ????

Re: gaming in basingstoke
 

1) Gather all the evidence you can as ntl are notorious for not listening to customers.

2) Take said evidence to ntl management/directors if Tech Support will not listen-you have reported this to Tech Support....haven't you?

Re: gaming in basingstoke
 

there not intrested and i have emailed bill.goodland@ntl.com director of internet if hes still there if he is i bet he dont answer ....anyway just for record still the same connection losses on my ntl line and i have switched to my bt line and its fine ...

Re: gaming in basingstoke
 

And here was me thinking a lan party in basingstoke :D (i work in basingstoke - West Ham :) )

Re: gaming in basingstoke
 

please do you will be ok ,:cool: only on online gaming there is a problem when using ntl ....i have my good ole faithfull bt line to fall back on ;)

Re: gaming in basingstoke
 

Don't bother with Goodland-if you feel you have genuinely exhausted the normal methods, then mail one of the top brass listed here.

Good luck.

Re: gaming in basingstoke
 

thanks but already have guess what no answer yet but i only did it yesterday ...lets give ntl a month then we might here...:Yikes: hahahahahaha

Re: gaming in basingstoke
 

You already done what? :confused:

Mailed Goodland, or mailed the top brass I gave you addresses for? :confused: :confused: