Cable Forum - Closing NTL

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- - Closing NTL (https://www.cableforum.uk/board/showthread.php?t=24864)

scrotnig

02-03-2005 01:43

Re: Closing NTL

Quote:

Originally Posted by DbzDP

I can't I already phoned them up too, took sometime to get thru but they also wanted a LETTER, I sent the letter today so they should recieve it within a few days. I got to phone NTL up to make sure they do recieve it.

My contract ends 12th April
If I do not cancel it by then they automaticly renew it.

It doesn't get renewed. It just carries on. You don't enter a new 12 month minimum term or anything.

ian@huth

02-03-2005 05:54

Re: Closing NTL

Quote:

Originally Posted by DbzDP

I also asked if i could email them but they said NO, they need a SIGNATURE.

I wonder if I could write the letter sign it, and then scan it and then send it thru email. lol

Have NTL never heard of digital signatures?

DbzDP

02-03-2005 12:11

Re: Closing NTL

Quote:

Originally Posted by scrotnig

It doesn't get renewed. It just carries on. You don't enter a new 12 month minimum term or anything.

So I would still have to pay for a entire 12 Month to cancel it then?

Quote:

Originally Posted by ian@huth

Have NTL never heard of digital signatures?

I know.
But I guess they need it for records etc etc.

Neil	02-03-2005 12:16

Re: Closing NTL

Quote:

Originally Posted by DbzDP

So I would still have to pay for a entire 12 Month to cancel it then?

Was it a new install or a reconnect?

DbzDP

02-03-2005 12:27

Re: Closing NTL

I have had NTL for 1 Year and 10Months now

Neil	02-03-2005 12:44

Re: Closing NTL

Quote:

Originally Posted by DbzDP

I have had NTL for 1 Year and 10Months now

Then you only need to give one month's notice.

DbzDP

02-03-2005 13:46

Re: Closing NTL

I said that I had NTL over a year but they still said I need to write a letter in, so I wrote the letter and sent it in.

Neil	02-03-2005 13:47

Re: Closing NTL

Quote:

Originally Posted by DbzDP

I said that I had NTL over a year but they still said I need to write a letter in, so I wrote the letter and sent it in.

That sounds about right for any company.

DbzDP

02-03-2005 14:17

Re: Closing NTL

Quote:

Originally Posted by Neil

That sounds about right for any company.

I know I know, but why can't I scan and send the letter they wil still have my signarute and all.

DbzDP

02-03-2005 18:41

Re: Closing NTL

I phoned NTL back about the Letter and if they recieved it, and the man couldn't find it, and asked me if I had a copy I said yes I saved it on the HDD, and I emailed a copy of the letter to him so he can track it down.
I met 1 NTL Customer Service person who isn't an idiot :D

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