Re: How many NTL engineers does it take to fix this?
 

If alex250, cannot get this sorted for you on Monday, send me a private message with a name and contact number. I will happily send an e-mail into ntl on your behalf and arrange for someone to get this ridiculous situation finally resolved for you.

Re: How many NTL engineers does it take to fix this?
 

Or me i know the phone numbers of the managers for that area.Can make some calls.

Re: How many NTL engineers does it take to fix this?
 

Strzelecki - both alex250 & Bill C do work for ntl :)

Re: How many NTL engineers does it take to fix this?
 

Ok thanks for the offers of help. I will see what magic wand alex250 can wave first!

Re: How many NTL engineers does it take to fix this?
 

Who did you tell this too? They should have informed you this was not possible. Customers need to be in for the entire timeslot no matter what the fault is. This is so we can verify that the work has been carried out and they services are working correctly. Faults/CMC should never have said that you do not need to be in the premises. I know this can be a problem for customers who work during the week but unfortunetly that's the way of things.

Paul

Re: How many NTL engineers does it take to fix this?
 

I can't remember now, I've spoken to 4 different people on 3 seperate occasions and they've all said the same thing. The names may be written down at home. It's not a huge problem, I'm in all day at least 1 day a week.

Re: How many NTL engineers does it take to fix this?
 

maybe not a magic wand but i have a screwdriver which gave you a shiny new cover this morning before 9

Re: How many NTL engineers does it take to fix this?
 

Wow, did you do it personally!? Thank you very much! So access to the house wasn't required luckily as I'd already left to go to uni by then. Thank you very much alex and everyone else who offered help!

Re: How many NTL engineers does it take to fix this?
 

yes it was me personally, took less than a minute.

glad i saw it on the forum and could help.

Re: How many NTL engineers does it take to fix this?
 

now thats some dedication from the ntl staff...

Re: How many NTL engineers does it take to fix this?
 

id say, now all ntl need is a few more people like that! :D


@ alex250 big :tu: to ya mate

Re: How many NTL engineers does it take to fix this?
 

It's full of people like Alex. It's just getting the information to that person. I've helped lots of people myself too, whether it be people on the internet, friends or family. At the end of the day I'm an ntl employee and therefore represent them, so it's my duty to do everything I can to help the paying customer.

You will be pleasently surprised how many people in ntl go out of their way to help customers. We have some excellent staff, unfortunetly you rarely hear of the good things that ntl acheive, its bad news that attracts the media.

Paul

Re: How many NTL engineers does it take to fix this?
 

so true paul so true... its always the bad things that people tell everyone about...

Re: How many NTL engineers does it take to fix this?
 

Yep. that's true. Although to be fair to NTL and me going through the usual channels, I called the 4 times, never had to hang on more than 10 rings, always got through to someone who knew what I was talking about and always got an engineer booked for the very next day. The break down just occurred between someone dealing with the engineer booking and the engineer actually reading my account notes. But thanks to Alex it all got sorted. Should have really had to come to this though!

Re: How many NTL engineers does it take to fix this?
 

This is a hart worming thread!
I have a tear in my eye as i type in the light off this proff of human kindness!
:)