Cable Forum - now been 24hrs

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - now been 24hrs (https://www.cableforum.uk/board/showthread.php?t=23964)

nfs6600

11-02-2005 17:41

Re: now been 24hrs

Quote:

Originally Posted by garyparson

I bet you don't get a discount for the hours or days in some cases of service that you haven't had!

It all depends who you talk to I've found. And whether the agent you talk to to report the fault actually logs it correctly! No notes no reimbursment for services lost.

Stuart

11-02-2005 18:04

Re: now been 24hrs

Quote:

Originally Posted by _simon_

bit confusing, the guy told me we're not down for any tv at all despite having it confirmed yesterday when i called up.

he then said that it could just be "taking it's time" and to call back tomorrow.

Can anyone who works for ntl enlighten me further or double check?

Generally, I have found that to add packages takes around 15-20 minutes. At the most 1 or 2 hours,,

Neil	11-02-2005 18:09

Re: now been 24hrs

Quote:

Originally Posted by _simon_

he then said that it could just be "taking it's time" and to call back tomorrow.

Ah....

The good old "CS-BS" :rolleyes:

Why help a customer with a problem, when you can fob them off with some lame BS excuse, & get them to phone someone else tomorrow? :dozey:

Don't say I didn't warn you .....;)

_simon_

11-02-2005 18:24

Re: now been 24hrs

very true we have staff that do that only the customer never gets their name... i didn't get their name either!

hairy_mick

11-02-2005 18:36

Re: now been 24hrs

Ha welcome to nthell "not good enough"

nfs6600

11-02-2005 18:46

Re: now been 24hrs

Quote:

Originally Posted by _simon_

very true we have staff that do that only the customer never gets their name... i didn't get their name either!

Onyx footprints ;)

_simon_

11-02-2005 21:02

Re: now been 24hrs

it's all working!!!

thank you to paul and thank you helpful ntl lady on the phone :)

quadplay

11-02-2005 21:05

Re: now been 24hrs

Glad to know it's all working. :)

Happy viewing!

Helix

11-02-2005 21:56

Re: now been 24hrs

I have now got interactive working it just required re setting the box.

Thanks for everyones help.

homealone

11-02-2005 21:58

Re: now been 24hrs

yay - everyone is happy & off to watch the telly ;)

- Jonathan Creek is on on UKGold ;)

handyman

17-02-2005 14:48

Re: now been 24hrs

Quote:

Originally Posted by paul_v42

Onyx footprints ;)

Does onyx leave footprints on all accounts? Is it possible like with cable master that if you close down onyx whilst in a account that it does not leave a foot print.

I only ask beacause in a prev post I mentioned that after 10+ calls to ntl not one note has been left, I'm told this part of the harmony software is problematic.

quadplay

17-02-2005 14:51

Re: now been 24hrs

Onyx does, in my experience. SABS doesn't (even though it is supposed to). So it depends which system the CSA uses to access your account.

handyman

17-02-2005 15:26

Re: now been 24hrs

Thats just peachy then, I guess that most csr's would only ever access a SABS see no notes and assume there are none at all. If they knew that there was no tracability on SABS they could very easily fob off a customer and get away with it.

quadplay

17-02-2005 15:29

Re: now been 24hrs

CSRs should make, and look for notes in Onyx, AIUI

nfs6600

17-02-2005 22:29

Re: now been 24hrs

Quote:

Originally Posted by jimbo

Onyx does, in my experience. SABS doesn't (even though it is supposed to). So it depends which system the CSA uses to access your account.

It does, often I get calls through and I ask if they checked the onyx notes. If they tell me yes I can check if they porkie pieing to take short cuts or telling the truth. I'm the Harmony system :erm:

Paul

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