Re: call centre - region dependant?
 

Do only people in the north west get wales, I never heard of someone from southampton get wales call centre this is what makes me think its still region dependent, If they not already added I will see if can add options to the poll.

Re: call centre - region dependant?
 

I think its a direct line to swansea :D for me found out that they can reset power levels in cabs from swansea.

Re: call centre - region dependant?
 

Try working for ntl and having to call the IT department. We have one in the same building as us (IBM) but sometimes we get routed to India, it's utterly inpossible to log an account problem. Also, IT will only talk to an SME (Subject Matter Expert) now so all apart from 4 people in the department, IT do not take calls anymore. I called them recently to log a fault, amazingly they talked to me. But you have to explain everything about 5 times, and when it comes to getting the ref: number its a never ending barrage of "say that again please" plus the line always drops out so you never hear anything most of the time. Whoever thought of putting calls through to India seriously wants to have a long hard look at what they have done. Or better still, have them call them everyday.

Don't get me wrong, I'm not being racist, but we have been told to enhance the customers experience with ntl, this does not help such experience. By the time customers get through on the phone they're already rattled up. Then to have to repeat matters nion 50 times. :td:

Rant over until next time

Paul

Re: call centre - region dependant?
 

:welcome: to CF Paul. :)

Re: call centre - region dependant?
 

Cheers Neil. Look forward to posting my views and helping out as much as I can. Just keep the Swansea crew out of my way and all will run smoothly ;o) hehe

j/k people

Paul