Re: AC adapter for NTL 200 cable
 

Did you get then name of the idiot that told you this?

Re: AC adapter for NTL 200 cable
 

thanks,

in this site i can get quick responses within a minutes,
great
____________

i think so .here is the name of that person
Lesley
Customer Liaison

it is in my email. i send the e-mail then they replied that they can't do it, i have to buy it

i thought that i have to buy, so i left it in that way, i don't know do they charge if i haven't use the internet for a month?

Re: AC adapter for NTL 200 cable
 

Please let me see a copy of this email.

Re: AC adapter for NTL 200 cable
 

Thank-you for your enquiry.

Unfortunately, we are unable to assist with this matter and suggest that you
contact your local PC store for further advice,

Regards

Lesley
Customer Liaison

-----Original Message-----
From: jerenus@gmail.com [mailto:jerenus@gmail.com]
Sent: Thursday, January 13, 2005 10:41 AM
To: support.bellshill@cwcom.co.uk
Subject: ntl contact us

THIS MAIL HAS BEEN SENT TO support.bellshill@cwcom.co.uk FROM THE NTL.COM
CONTACT US FORM (http://www.ntl.com/home/contact/).
_____________________
NTLCU1
NTLCUST: True

YKD
_____________________

Re: AC adapter for NTL 200 cable
 

What did your original mail to them say?

Re: AC adapter for NTL 200 cable
 

i said my NTL modem power plug was broken/ not working , can i get new one? something like that. they send me this email

Re: AC adapter for NTL 200 cable
 

Hmmm.....

Perhaps your wording was not that great to begin with (no offence), but that doesn't excuse them just writing back & telling you to source one yourself. :nono:

I would personally contact the MD for your region: http://www.cableforum.co.uk/board/article.php?a=28

Re: AC adapter for NTL 200 cable
 

i writed very politely, i think they couldn't understand my words " modem plug"

anyway i will contact them
thanks a lot for your replies

Re: AC adapter for NTL 200 cable
 

That's staggeringly bad service from NTL. It's also bloody stupid advice. If you bought a power supply that supplied an incorrect voltage, you could damage the modem!

Anyway, as others have said, you rent the modem from NTL. It's therefore up to them to provide service if any part of it breaks.

I agree with Neil (it does happen occasionally :D ), you should contact the MD for your area.

Re: AC adapter for NTL 200 cable
 

Not wanting to defend NTL in any way, but if you used that term in your original email maybe there was some confusion and they thought you meant the plug on the ethernet cable that connects the modem to your PC or router, rather than the plug on the power adaptor??

As the others say, any part of their rented kit should be maintained by them, that's partly what you pay your monthly subsription for. I've just had them out today to replace a faulty TV box (STB).

Re: AC adapter for NTL 200 cable
 

Then ntl (supposedly the "professionals" in this situation) should have asked the customer exactly what he meant, instead of just sending a standard CS-BS â„ ¢ reply)

Yep. :)

Re: AC adapter for NTL 200 cable
 

That's an NTL supplied cable also. IMHO NTLs responsible for providing me with a working bit of CAT5 with an IP address on it, so the CAT5, CM, PSU, coax are all their problem.

This is analagous to providing a working phone socket to plug your telephone into or a working coax / scart signal to plug your TV into.