Re: NTL Digitial Cable Television - Shoddy Service
 

Getting out more has nothing to do with it - there is no need to get personal.
XMAS day - the world is closed - so it's my choice if I choose to sit at home and watch TV on that day.....that's what I'm paying for......got nothing to do with whether I have an adequate social life or not.

Re: NTL Digitial Cable Television - Shoddy Service
 

quite right , although i dont think he was being ' personal ' just trying to point out that there is more to life than dtv ;) :)


edit :- a word of advise , try not to get drawn into things , it only wakes the mods up :disturbd: :disturbd: :disturbd:

Re: NTL Digitial Cable Television - Shoddy Service
 

nothing personal abt it, just trying to point out that not having dtv is not the end of the world, lets face facts here.....all services have faults from time to time. waiting 7 days to get it fixed over xmas IMO is acceptable, you have been given comp for the days without it and i honeslty hope you don't get anymore as i don't hink your case warrants it again only my opinion :angel:

Re: NTL Digitial Cable Television - Shoddy Service
 

Am I reading this correctly? I.e. is it only in the bedroom that you had no TV for seven days?

Re: NTL Digitial Cable Television - Shoddy Service
 

NTL Staff.

Re: NTL Digitial Cable Television - Shoddy Service
 

Sorry to say but I expect a 24/7 service from a company which offers a 24/7 service. I do not expect to be without my TV, Broadband or phone for one minute if I can help it.:mad:

Unfortunately too many members of this forum work for NTL and are apologists for them. I repeat what I have said in other threads. If NTL can't supply the goods move over and let someone else play.
:disturbd:
NTL takes our money but baulks at supplying good quality service. Who cares that its Xmas? Easter? Friday? Sunday?

We all pay enough for NTL to employ people to fix our problems as and when they occur.

No I don't feel sorry for staff working on Xmas Day or Easter Sunday. Me or my family have worked Bank Holidays all our lives. Don't play the sympathy card!!

Re: NTL Digitial Cable Television - Shoddy Service
 

I really do not think there is any need to relate the current issues with the quake thats caused thousands of deaths, yes it is very distressing loosing loved ones over than not having no tv for a week but I really feel it should not of been brought up in this thread at all.

Re: NTL Digitial Cable Television - Shoddy Service
 

If you require any faults you have fixed "as and when" I would suggest that you move over to a business tarriff and pay for an agreed SLA. The residential phone, TV and broadband service is not provisioned with guarantees of being fault free, nor does it have a short "as and when" SLA, and as such the price structure reflects this.

You may want to familiarise yourself with ntl's terms of service.

Re: NTL Digitial Cable Television - Shoddy Service
 

The Sale of Goods Act "fit for the purpose" Trade Description etc etc.
Why do you want to weasel out of providing a quality service?

Re: NTL Digitial Cable Television - Shoddy Service
 

Why do you say "you"?

By the way, did you ever read the contract you signed? It said (and I can't remember the exact wording, but maybe someone can dig it out) "we do not guarantee that the service we provide will be fault-free. We will make reasonable efforts to fix faults after you notify us".

Now out of curiousity, what would you consider a reasonable timeframe?

Re: NTL Digitial Cable Television - Shoddy Service
 

please don't turn this into Pace vs Samsung thread. you have been put in your place wrt that so please go and eat your humble pie.

Re: NTL Digitial Cable Television - Shoddy Service
 

10. Faults and Matters Affecting the Services

10.1 We cannot guarantee that the Services will be fault free. If a fault occurs you should notify us by contacting our customer management centre.

from the T&C

Re: NTL Digitial Cable Television - Shoddy Service
 

Threadbare...you are talking out of the back of your head..go back and read the thread. :o :o :o

Re: NTL Digitial Cable Television - Shoddy Service
 

And what will customer management centre do?
I want my service fixed asap.
Where does it say 7 days is acceptable?
I want an engineer the same day if possible.
Why are you guys giving me a hard time on this issue? Don't you want good service too?

Re: NTL Digitial Cable Television - Shoddy Service
 

that's ok I only need to read it once.

I think you may need to read my posts again though, but to save you the trouble, let me reiterate. you do not pay enough for engineer to be on your beck and call.

(it might help if you read it s l o w e r)