yes there are too many of them out there ive had the experiance of that :rolleyes:

When you buy a copy of mcafee antivirus there isn't any real obvious indication on the box that you need to keep updating it.The general impression is that if you install the software you are protected. The only indication is on the back of the box where it says (in small letters) 'internet access for updating' , under system requirements.
Small wonder that people are labouring under a false sense of security. There is nothing on the box to say that you are only buying a years worth of updates either. I suppose they wouldn't sell so many if there was:shrug:

thats why you read the packaging nobody told me what to do a bit of research and common sense :shrug:

So kronas you were never a newbie then?You were IT literate right from the start.You were internet savvy right away.

It takes time,experience,research and help to become au fait with anything.It also requires patience from those who have already gained experience to show one the ropes.

Incog.

:rolleyes:

yep im the techy one in the house i was the one who started on dial up for a few months then heard about broadband NTL put a flyer through the door saying its available so i started at 600k knowing full well what i could do with it on 1mbit now have been since a few months after that launched

yep true i do teach others at times frustrating because they are newbies but im patient :)

Well, bully for you, but you were a newbie once upon a time, right? Not everyone HAS someone in the house to help them. That's WHY they phone Help Desks!!
How many people know, ordinary people mind, the difference between 600k and 1mb? If they read about it, it's all jargon to them :shrug: Your household is very lucky. The flyer through the door thing is only valid if you know what you're reading. As Ramrod pointed out, there's small print and sods out there who are more than capable of making a buck by playing on people's ignorance.
The ISP's are there to make money, not educate. There only reason they're making an issue of it now is because their services are under threat thanks to people not knowing how to handle their security.
Insurance companies have done the same for years. Who would have known that their house wasn't covered by their policy because it was in a 'high crime' area? When people claimed and discovered that this was an issue, it became public knowledge and now we check and are more careful. Insurance companies are NOT there for our peace of mind, they're there to make money and will do their utmost to avoid paying up.
ISPs? They'll have to take more responsiblity for the service they provide and give more guidance to their customers, in BOLD print ;)

I agree, but the impression that these companies (including ntl) give is that all you have to do is install and experience the wonder of the internet. They don't tell you that you need a degree of paranoia online since that would put people off and their revenues would drop.
This is a very new medium. It is reasonable to expect that a lot of people are not aware of the risks.

Kronas

Have you run out of full stops and capital letters in Yorkshire?

Get your act together man.

Ron:devsmoke: :devsmoke:

yep i was thing is i had enough idle time to read about it

*thinks back to when he started using the net

id say the media played its part they mentioned how the net is a great resource of info etc so thats when i started to get interested and saw dial up and latched on to it

exactly people do need helpdesks and i have used then once or twice not recently but along time ago

its true people dont know thats why i think compaines should go out canvassing for new customers taking time to explain to them what the net is about and the possibilities instead of these silly BT adverts which are vague to the consumer

indeed i understood and did further research on them then dial up connection using google but i got the basics from the flyer

yes but its a business no one hardly reads the small print but i always do i knew when i signed up i was locked in to it for 12 months then can do what i want and was confident that things would go smoothly as they have done a couple of years on im still an NTL customer and a happy one at that

yes and thats why i help my mates who are on BB i have already got one of them some excellent antivrius and firewall software and told him to update it when nessecary (though it is set to auto update) others dont care or mind so im not going to force them......
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im lazy i dont use them :D

Wow, kronas, You're the man!:devsmoke:
Just try not to end up on the end of a phone on a help desk. I hear from my mates, it's ****e, and god do they whinge *lol*

i dont know what im doing when i have got some qualifications but it WILL be IT related :)

I completely agree. no offence taken btw. And you're right, the govt. is pushing, and well done to them for doing so, but it comes back to the 'leading a horse to water' thing!!!

I think a lot of the older generation feel that computers are too complicated to learn, when it really isn't true. I remember my mum calling me up about 2 years ago saying that when she tried to go on the internet, the computer started making strange noises, so she switched it off at the plug. She thought it was broken, but it was simply the dialup modem initiating its communication!!! She knows now and uses it fine.

Actually, whilst I think of it, I really can't say enough about the 'for dummies' series of books. They really are excellent for beginners. I remember reading one years and years ago for Windows 3.11 when I first started using computers. I learned a lot from it and would not hesitate to advise others to pick one up too.

Like you'd be any use to the ICT world

actually alot more of the older generation are getting in to using the internet we are talking about 40-50 year olds maybe older

I think you'll find a lot of 40-50 year olds know nothing about the internet