The thing is I cannot find a description for the problem to put in the search.

Like I said before, I have had no problems before with it, in nearly 2 years use.

What annoyed me was that the online support didn't even give any suggestions for a solution.

Oh well.

If there are any files missing you usually get a message explaining the problem. If this is the case write down EXACTLY what you see on screen then inform Symantec via e mail.